TRONEXO PROP TRADING ECOSYSTEM 
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Terms and Conditions
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Article 1 – Introductory Provisions
1.1 These General Terms and Conditions (hereinafter the “Terms”) set out the rights and obligations of users (hereinafter the “User”) when using the services offered by the provider through its website and related platforms (hereinafter the “Website”). Please read these Terms carefully before using the services. If you do not agree with them, do not use the services.
1.2 By entering into a contractual relationship – whether through registration or by using any of the services – you express your agreement to these Terms, which form an integral part thereof. The services may only be made available once acceptance of these Terms has been confirmed.
1.3 The services are intended exclusively for persons over 18 years of age having permanent residence in jurisdictions where the use of such services is permitted. The User confirms that they satisfy the age requirement and that they will not use the services from territories where their use is restricted or prohibited by law. The User further undertakes to act in compliance with the applicable laws of the relevant country.
1.4 The Provider reserves the right to refuse or restrict access to the services offered to individuals who reside in or are nationals of prohibited jurisdictions, are subject to international sanctions, or have been convicted of criminal offences related to financial crime or terrorism.
1.5 The services offered include, in particular, tools for simulated trading on financial markets, analytical and educational materials, access to a user account, and other ancillary functionalities. The User acknowledges that trading takes place in a fictitious environment without the use of real funds. Profits or losses achieved within these services shall have no legal or financial effect unless expressly stated otherwise. The User bears no risk of loss and their results have no actual financial impact; the only potential benefit is a performance-based reward, which shall not constitute investment return.
1.6 None of the services constitutes an investment service within the meaning of the relevant legal regulations. The Provider does not provide investment advice, trading recommendations, or instructions, whether directly or through its employees or representatives. Any information provided within the services shall not serve as a basis for investment decisions. Should any information be interpreted otherwise, the Provider shall bear no liability in this respect. The User declares that they do not use the Services as a substitute for investment advice nor as a means of gaining access to real financial markets through the Provider, but exclusively for training and testing purposes.
1.7 All payments made in connection with the services shall be deemed final and shall serve solely simulation and educational purposes.
1.8 Definitions
For the purposes of these Terms, the terms below shall have the following meanings:
Terms: These Terms mean these General Terms and Conditions governing the rights and obligations of the contracting parties in connection with the provision and use of the Services.
User: A natural or legal person who has ordered one of the Provider’s Services and uses it in accordance with these Terms. If the User is a consumer, consumer protection provisions shall also apply.
Provider: The legal entity operating the Website and offering the Services under these Terms. Identification details of the Provider are set out on the relevant page of the Website or in the contact details.
Consumer: A User who is a natural person acting outside the scope of their business activity or outside the independent exercise of their profession when entering into a Contract with the Provider or otherwise dealing with it.
Website: The internet pages operated by the Provider through which the Services are offered, including all subpages, functionalities and related platforms.
Contract: The contractual relationship between the Provider and the User established by ordering a Service and accepting these Terms. The Contract may be further supplemented by an individual agreement, in particular by a cooperation agreement for the TRONEXO Trader phase (hereinafter the “Cooperation Agreement”).
Services: All products and programmes provided by the Provider, whether paid or free of charge, in particular: simulated (fictitious) trading environment, access to practice trading accounts, analytical tools, reporting, educational materials, “Learn from the Best” services, affiliate programme, Wallet administration, and other related tools.
User Account: A personal secure interface available to the User upon registration and login, used in particular for: (i) managing and monitoring the progress of the purchased TRONEXO Challenge programme, (ii) accessing login credentials for the trading application, (iii) managing the Wallet and Payout requests, and (iv) communicating with the Provider.
Trading Platform: A technical interface (for example, a third-party trading application) to which the User is granted access once a specific phase of the programme has been activated and through which the User performs simulated trades.
Trading Account or Demo Account: A virtual account intended for simulated trading within the Provider’s environment. During the TRONEXO Challenge, this account is reset depending on the relevant programme phase. The balance on this account does not represent actual funds, and any profit or loss has no direct financial effect on the User.
TRONEXO Challenge: A service offered by the Provider consisting of structured phases and taking place exclusively in a fictitious trading environment. By purchasing the Challenge, the User obtains access to a simulated Trading Account and may progress through the individual phases in accordance with the rules of these Terms.
Phase: The individual consecutive parts of the TRONEXO Challenge service:
(i) Test Phase (first phase),
(ii) Verification Phase (second phase),
(iii) TRONEXO Trader (third phase).
Each phase has its own rules for successful completion.
TRONEXO Trader: The third phase of the TRONEXO Challenge. Upon commencement thereof, the User may – subject to the conditions set out in these Terms and in a special agreement concluded before entry into this phase – become entitled to a Payout.
TRONEXO Account: An account maintained in the TRONEXO Trader phase, simulating trading and on the basis of whose results entitlement to a Payout may arise. This account remains simulated and does not constitute an investment account or an account with real funds.
Payout: A reward paid to the User on the basis of the results of simulated trading during the TRONEXO Trader phase. It does not constitute a share of actual profit from real financial markets. As a rule, entitlement to the payment of a share of returns only arises once the minimum conditions have been met and a separate agreement for the TRONEXO Trader phase has been concluded.
Wallet: An internal wallet maintained within the User Account. The Wallet serves to record amounts to which the User has become entitled (e.g. in connection with a Payout, affiliate programme, or other services) before their actual disbursement to the User’s external account.
Programme: A general designation for a specific combination of Services or Challenges, including their individual phases, offered by the Provider in a particular configuration.
Fee: The financial amount paid by the User for access to a specific variant of the Service or Programme.
Content: Any textual, graphic, audiovisual, interactive or other digital material available on the Website, in the User Account, or within the Services, including information, illustrations, instructions, icons, templates and files.
Learn From The Best (LFTB): A service within which selected Users (LFTB Beneficiaries) may provide other Users with delayed access to their trading orders. LFTB Beneficiaries may become entitled to a share of the cash pool created from payments made by Users for the purchase of the LFTB service, and such share is credited to the Wallet.
World Trading Championship (hereinafter “WTC”): A competition organised by the Provider among Users actively engaging in simulated trading in the TRONEXO Trader phase. The purpose of the competition is to reward the best simulated trading results achieved in the relevant calendar month.
Slippage: The difference between the price entered by the User when placing an order and the price at which the order is actually filled on a simulated basis. Slippage may arise due to technical delays on the part of the User or the system; however, no real orders are sent to any exchange within the Provider’s services.
Net Open Position (NOP): The aggregate open exposure of an account, expressed for example as a percentage of equity or account balance. The Provider is authorised to set a maximum NOP, in particular for the purpose of restricting gambling-like conduct, and may reduce such limits at any time, especially during the TRONEXO Trader phase.
Business Terms: A collective designation for these Terms and all annexes, schedules or separate contractual documents relating to the Services.
TRONEXO Affiliate Programme: A programme enabling Users to obtain rewards for referring TRONEXO Services to other persons in the form of commissions from orders completed or fees paid by such persons.
FAQ: The “Frequently Asked Questions” section placed on the Website, providing supplementary information, instructions and explanations concerning the use of the Services. In the event of any inconsistency, however, these Terms shall prevail.
Article 2 – Description and Nature of the Services
2.1 The User orders the Services through the Website after becoming acquainted with their description, price and terms of use. The order shall be deemed an offer to enter into a Contract and shall become binding at the moment of its submission through the order form. By entering into the Contract, the User confirms that they have familiarised themselves with and agree to these Terms.
2.2 The Provider’s offer may contain different variants of products and programmes, which may differ in content, functionalities and the scope of access to individual tools.
2.3 Upon receipt of the order, the User shall be sent confirmation of receipt to the e-mail address stated in the order. The Contract is concluded at the moment such confirmation is delivered to the User. Access to the ordered Service (in particular the TRONEXO Challenge) shall be granted to the User after payment of the fee for the selected service variant.
2.4 The TRONEXO Challenge Service includes the provision of login credentials for a simulated Trading Account – Demo account – on which the User fulfils the specified targets and limits of the individual phases. The login credentials shall be delivered by e-mail without undue delay after payment of the Service price.
2.5 The TRONEXO Challenge is a service consisting of a simulated (fictitious) trading environment. In the course of providing the Service, no trading in real financial instruments and no handling of real funds takes place. Results achieved by the User within the TRONEXO Challenge are for demonstrational and educational purposes only.
2.6 Each phase of the TRONEXO Challenge has its own conditions for successful completion, which are set out on the Website and form an integral part of these Terms. If any of the conditions stipulated for the relevant Challenge phase is not met, the User’s entitlement to continue in the programme shall cease and the entire fee paid shall be forfeited.
2.7 The User may have several active TRONEXO Challenge programmes within their User Account at the same time, each TRONEXO Challenge being considered a separate Service with its own conditions, Trading Account and Fee.
2.8 After successful completion of the second phase (Verification Phase) and before entry into the TRONEXO Trader phase, the User is obliged to conclude a separate Cooperation Agreement with the Provider. Such agreement shall regulate in particular the terms of the TRONEXO Trader phase, the method of calculation and payment of the Payout, allocation ratios, and tax or administrative obligations. Only upon conclusion of such agreement shall the User become entitled to commence the TRONEXO Trader phase.
2.9 The User acknowledges that the individual phases of the Challenge always take place on a single simulated trading account, which is reset to the initial balance when transitioning between phases. The User’s performance in previous phases has no direct financial effect and shall not be regarded as an investment result.
2.10 The User acknowledges and expressly agrees that the provision of digital content (access to the simulated Trading Account and the User Account) begins immediately after conclusion of the Contract and delivery of login credentials. Accordingly, pursuant to Section 1837(a) of the Czech Civil Code, the User does not have the right to withdraw from the Contract within the 14-day withdrawal period intended for consumers.
2.11 All information provided by the User through forms, the User Account or otherwise must be true, current and complete. Any changes to such information must be updated by the User without undue delay in the User Account or otherwise notified to the Provider. The User bears full responsibility for the accuracy of such information. The Provider is under no obligation to inspect or verify the accuracy thereof.
2.12 If the User states a company identification number, tax identification number, or other data typical for a legal entity or business undertaking during registration or in the order, it shall be deemed that the service is being ordered in the User’s capacity as an entrepreneur. In such case, rights reserved for consumers under applicable law shall not apply.
2.13 The fee for a product variant may differ depending on the selected parameters, including, for example, the amount of initial fictitious capital, the level of accepted risk, the limits set, the conditions to be fulfilled in order to complete the programme successfully, and other optional configurations. Precise information on the amount of the fee for individual variants is set out on the Provider’s Website. The final price shall be determined on the basis of the choices made by the User when completing the order. The Provider further reserves the right to offer services on individually agreed terms, at its sole discretion. Different discounts and benefits may not be combined without the Provider’s express consent.
2.14 The fee relates to the making available of the services within the selected variant and arises upon completion of the order. The User is not entitled to request repayment of the fee if they decide not to use the service, terminate it prematurely, fail to complete a subsequent phase, fail to satisfy the programme conditions, request deletion of the user account, or otherwise cease using the services. Likewise, there shall be no entitlement to reimbursement of the fee in the event of a breach of these Terms.
2.15 If the User initiates an unauthorised dispute or claim regarding a fee already paid with their payment service provider (e.g. by filing a chargeback or a similar mechanism), the Provider shall be entitled, at its sole discretion, to terminate existing services and refuse any future orders from such User.
2.16 Parameters selected when ordering a product variant shall also apply to subsequent phases or programmes directly following such product. This includes, in particular, the currency used and other specifications of the variant. Once ordered, the selected variant may not be modified. These restrictions shall not apply where the User orders an entirely new product as a separate order.
2.17 The use of the services requires suitable technical equipment, including a device with internet access, a standard web browser and, where applicable, third-party software such as a trading application. The User bears full responsibility for procuring such infrastructure, ensuring its operability and compatibility with the services. The Provider does not guarantee the functionality of the services on all devices or within all systems. Access to the services itself is not subject to charges beyond the agreed fees.
2.18 Where services provided by the Provider require the use of third-party applications or systems, the relevant parts shall be governed by the respective terms of such third parties, including their personal data processing rules. The User is obliged to familiarise themselves with such terms in advance and acknowledges that the Provider bears no responsibility for their content or application.
2.19 If the Provider records unusual behaviour consisting in an exceptionally high number of service orders placed within a short period of time, it may alert the User to such fact through the User Account. Such measure is intended to prevent possible abuse or harmful conduct. If suspicious conduct continues after such notice, the Provider reserves the right temporarily to suspend the processing of further orders or access to the services. If the Provider assesses such conduct as constituting prohibited practices, it shall proceed in accordance with the relevant provisions of these Terms. The Provider also reserves the right to assess each specific situation at its own discretion.
Article 3 – User Account and Registration
3.1 The price of each Service, including the TRONEXO Challenge, is always stated on the Website at the moment the order is submitted. The price may vary depending on the selected variant, trading platform, account currency or other service parameters.
3.2 Fees for individual programme variants are generally stated in United States dollars (hereinafter “USD”). The User may also choose payment in other currencies, provided that such currencies are offered on the Provider’s Website. If the User chooses a currency other than USD, the total amount shall be automatically converted from USD into the selected currency at the exchange rate determined by the Provider, and the converted amount shall be displayed before order confirmation so that it is clear how much must be paid. The User further acknowledges that if payment is made in a currency different from the one originally selected, the amount shall be converted at the current exchange rate applicable at the time of the transaction, in a manner which may affect the final amount received by the Provider.
3.3 Prices stated on the Website include all applicable taxes unless expressly stated otherwise. If the User acts in the capacity of an entrepreneur, they shall be responsible for fulfilling all tax and fee obligations arising from the use of the services under the laws of the country in which they are established, and, where required, shall duly pay the relevant tax or similar levy to the competent authorities.
3.4 Payment of the price for the selected programme variant may be made by several methods, in particular by payment card, bank transfer or other available payment methods currently offered and presented by the Provider on the Website. The availability of individual payment methods may vary depending on the User’s country and the Provider’s technical capabilities.
3.5 If the User chooses an express payment method, such as card payment or payment through an online payment system, the transaction is generally processed immediately. If the User chooses payment by bank transfer, a pro forma invoice in electronic form shall be sent to their e-mail address. Such invoice shall contain the amount corresponding to the selected product variant and shall be issued in the currency selected by the User when placing the order.
3.6 The User undertakes to pay the full amount within the deadline stated on the invoice. The fee shall be deemed paid at the moment the full amount is credited to the Provider’s bank account. If payment is not made in due time, the Provider shall be entitled unilaterally to cancel the User’s order without any entitlement to compensation.
3.7 The User bears full responsibility for any fees charged by their bank, payment service provider or other financial institution in connection with the transaction. The User is also obliged to ensure that the Provider receives the full amount without deductions or withholdings, including any international fees or transfer costs.
3.8 Fees paid for the TRONEXO Challenge Service are non-refundable, including where the User:
a) does not use the Service or discontinues its use,
b) fails to satisfy the conditions for progression to the next phase,
c) breaches the Terms or engages in prohibited practices,
d) loses access credentials,
e) breaches the Cooperation Agreement or does not complete the TRONEXO Trader phase.
Exceptions shall only apply where required by law or where the Provider expressly decides to grant a refund.
3.9 The Provider may temporarily offer discounts, promotional campaigns or partner programmes. Such discounts are always limited in time and cannot be claimed as of right.
3.10 The User acknowledges that payments of financial amounts (Payouts, affiliate rewards, shares from the LFTB programme) are not made directly but through the internal Wallet, which serves to record amounts to which the User has become entitled.
3.11 In order for an amount to be credited to the Wallet, the relevant reward (e.g. a Payout) must first be verified and approved by the Provider. Prior to approval, the Provider shall check compliance with the Terms, prohibited practices, AML rules and other internal policies. Approval is not automatic and may be refused.
3.12 The User may request a withdrawal from the Wallet to their account or another payment channel (e.g. card or cryptocurrency) through a Payout Request. The Provider reserves the right to refuse, suspend or withhold payment if there is suspicion of breach of the Terms, false information, or for security or tax review reasons.
3.13 Amounts recorded in the Wallet shall not constitute real funds until their approved withdrawal by the Provider. The Wallet is not a payment account or electronic wallet within the meaning of payment services legislation, but merely an internal record-keeping tool.
3.14 The User agrees that the first Payout in the TRONEXO Trader phase may be limited, in particular to an amount corresponding to the fee for the purchased Challenge, and that further payouts may be subject to a waiting period or other conditions determined by the Provider.
3.15 It is expressly prohibited for any third party – whether a natural or legal person – to make payment for services on behalf of another entity for the purpose of enabling such entity to gain access to the Services or User status. This prohibition applies to all forms of payment, irrespective of the payment instrument chosen, including but not limited to payment cards, cryptocurrencies, bank transfers, or other electronic or traditional payment methods. If it is established that payment was made by a person other than the actual user of the services, the Provider shall be entitled to request additional information, explanations and verification documents from both the person who made the payment and the person for whose benefit the service was to be activated. This may include, for example, proof of identity, confirmation of source of funds, or other supporting materials necessary to assess the situation. If it is established that the payer is not the person who is also the authorised user of the services, the Provider reserves the right, at its sole discretion, to cancel or terminate all contractual relationships linked to such payment, without entitlement to a refund of the fee paid or any other compensation.
3.16 The Provider is entitled unilaterally to change the prices of the Services, in particular in response to changes in market conditions, exchange rate differences, licence fees, inflation or regulatory requirements. Price changes shall not affect contracts already concluded.
3.17 In the event of any refund, reversal or cancellation of payment made by the User (including a chargeback), the Provider shall be entitled to restrict access to the Service, suspend the Wallet and withhold any Payouts until the matter has been resolved.
3.18 Prior to paying any amounts from the Wallet, in particular Payouts, the Provider shall be entitled to require the User to undergo additional identity verification or source-of-funds verification (KYC/AML). The Provider may suspend payment until the required documents are provided. If the User fails to provide such documents, or if it is established that the User is listed on sanctions lists or originates from a prohibited jurisdiction, the Provider may terminate the Contract and withhold unpaid amounts.
3.19 Withdrawals from the Wallet may be made in currencies and by payment methods supported by the Provider. If payment is made in a currency other than USD, the amount shall be converted at the rate and in the manner determined by the Provider. Exchange rate differences and intermediary provider fees shall not be reimbursed to the User.
3.20 The User is obliged independently to ascertain and fulfil any tax, levy or reporting obligations related to receipt of Payouts or other rewards from the Wallet under the laws of their state. The Provider does not fulfil such obligations on the User’s behalf and bears no responsibility in this respect.
Article 4 – Order and Payment Terms
4.1 In order to use the Provider’s Services, including the TRONEXO Challenge programme, the User must create a personal User Account. Registration takes place through the Website, where the User enters the required information and creates an access password. Each User is entitled to maintain only one User Account serving to provide an overview of active and completed TRONEXO Challenge programmes, track progress in the individual phases, submit Payout requests, manage the Wallet, follow reports from the Learn from the Best programme, and communicate with the Provider.
4.2 Access to the User Account and the Trading Platform is protected by login credentials, which the User may not disclose to any third party. In the case of registration by a legal entity, access may be granted to designated representatives. The User is obliged to keep their login credentials confidential and protect them from misuse. The Provider shall not be liable for any damage caused by unauthorised access where such access occurred as a result of the User’s negligence or breach of obligations.
4.3 The User is responsible for all actions carried out through their User Account, regardless of who actually performed them. If the User suspects that their login credentials have been misused, they are obliged to notify the Provider without undue delay.
4.4 Access to individual trading accounts (Demo account, TRONEXO Account) is provided exclusively through the User Account. Such accounts are intended solely for the personal use of the User within the simulated trading environment. It is prohibited to share, transfer or sell such accounts to third parties.
4.5 The User acknowledges that access to the User Account or trading accounts may be temporarily unavailable due to technical reasons, system maintenance, software updates or force majeure. The Provider undertakes to minimise any such restrictions and restore access as soon as reasonably possible.
4.6 The Provider is entitled at any time to restrict or block the User’s access to the User Account if it detects a breach of these Terms, in particular account sharing, use of prohibited automated systems, manipulation of trading results, abuse of bonuses or attempts to circumvent the rules.
4.7 The total number of active programmes and subsequent phases may be limited based on the aggregate volume of initial capital or other parameters. Without the Provider’s express consent, capital, performance data or other information may not be transferred between individual products.
4.8 The Provider reserves the right unilaterally to cancel the User Account if the User has not used any Service for more than 6 months or if a material breach of these Terms has occurred. Upon cancellation of the User Account, all rights connected with the Wallet and unpaid amounts in respect of which no Payout request was submitted before account cancellation shall also cease.
4.9 The User expressly agrees that the Provider is entitled to monitor access data, IP addresses, trading activity and other related data for the purposes of system security, abuse prevention and assessment of compliance with the Terms.
4.10 If the User requests cancellation of their User Account, they shall do so through the e-mail address stated on the Website. Such request shall be deemed notice of termination of the Contract. From the moment confirmation of cancellation is delivered, the User shall no longer be entitled to use the Services. In the event of account cancellation, the User shall not be entitled to a refund of any fees paid.
4.11 During scheduled maintenance or unscheduled system outages, the User shall not be entitled to an extension of the trading period or to any compensation, unless the Provider expressly decides otherwise.
Article 5 – TRONEXO Challenge
5.1 Within the simulated trading environment, the User is entitled to place trades that do not contravene the rules on trading practices and strategies prohibited under Article 5.4. The User further undertakes to comply with the usual principles of trading on financial markets, including appropriate risk management.
5.2 The Provider reserves the right to access data concerning the User’s trading activities and to share such data with other entities. Such data may be used without any further approval by the User and without any entitlement to financial compensation.
5.3 The Provider shall not be liable for any outages, delays or inaccuracies in data displayed on the platform, nor for decisions made by the User on the basis thereof.
5.4 Prohibited trading practices include, without limitation:
a) Exploitation of technical errors and delays
Use of pricing display errors or delays in price updates.
Use of strategies based on system errors (so-called system exploitation), including latency arbitrage, reverse arbitrage or so-called tick scalping.
High-frequency trading (HFT) aimed at profiting from small price movements (ticks) through rapid opening and closing of positions within seconds or minutes.
b) Dependence on automated systems
Relying exclusively on signals, trading bots, automated systems or third-party software without the User’s active involvement.
Using Expert Advisors (EA) or similar tools intentionally designed to circumvent rules or technical limitations of the trading platform.
c) Copying and replication of trades
Copying trades of other persons, whether manually, by means of copy-trading systems, or using bots.
Reverse copying of the User’s own trades or third-party trades across multiple accounts within or outside the Services.
Applying identical or similar strategies as other Users, mentors or persons cooperating within a trading network.
Sharing access and circumventing account rules.
Sharing one electronic trading device among multiple persons without the Provider’s express consent.
Granting third parties access to one’s account or transferring account management to other entities, including friends and family members.
Creating multiple User Accounts under different e-mail addresses by the same person.
d) Abuse of IP addresses and network infrastructure
Logging into accounts from multiple IP addresses in different countries or intentionally masking IP addresses.
Failure to ensure consistency between IP location and billing address.
Carrying out transactions through external data feeds.
Trading based on arbitrage principles, including hedging, opening opposite positions across multiple accounts or groups of Users, or front-running trades.
Breaching the trading conditions of a partner broker.
e) Circumvention of market reality
Using strategies inconsistent with real market conditions or which could cause economic damage to the partner broker.
Placing trades exhibiting characteristics of so-called gambling trading, i.e. trading activity inconsistent with a systematic and long-term sustainable approach.
Gambling-like and disproportionate trading.
Excessive use of leverage or exposure without appropriate risk management.
“One-sided betting” or achieving the profit target through a single trade or several trades within a short time.
“Account rolling” or other forms of speculative conduct.
Exceeding the maximum permitted risk of open trades.
Repeated breaches of account rules leading to account termination and cumulative losses unsustainable in a real market environment.
A trading style resembling randomised behaviour.
This list is non-exhaustive and the Provider reserves the right to designate other strategies or behaviour as prohibited at any time if it determines that they disrupt fair trading rules or pose a risk to the integrity of the services.
5.5 If the User commits a breach, the Provider may:
a) refuse to recognise the results achieved,
b) cancel access to the Services without compensation,
c) reduce leverage on accounts,
d) terminate the contractual relationship entirely.
5.6 If prohibited trading is coordinated across multiple accounts, the Provider may cancel all affected accounts and contracts.
5.7 Repeated breaches of the rules may lead to a permanent ban on using the Services.
5.8 The Provider disclaims liability for any misuse of information from its platform in connection with real trading outside its services.
5.9 The TRONEXO Challenge service takes place exclusively in a simulated trading environment without the use of real funds. All results are for training, analytical and educational purposes only. The User nevertheless acknowledges that trading on financial markets involves risk and that results achieved in a simulated environment are neither a guarantee nor an indication of future performance.
5.10 The User may not use multiple Demo accounts simultaneously unless expressly permitted by the Provider. Trading on multiple accounts using the same strategy or copying trades between accounts shall be deemed a breach of these Terms.
5.11 The User expressly confirms that all Services provided are intended solely for their personal use. This means that only the User, as the authorised user, may access their account within the selected programme and carry out any trading operations thereon.
For this reason, it is expressly prohibited, and the User undertakes to refrain from, the following conduct:
(a) granting access to their account to any other person, whether natural or legal, and likewise allowing another person to place trades on their behalf or cooperate with them in this respect, regardless of whether such person is a close person, business partner or professional manager;
(b) accessing an account held in the name of another person, trading in the name of or on behalf of another entity, or providing services that in fact constitute account management or similar activities, regardless of whether the User acts as a private individual or entrepreneur.
5.12 The Provider may set a maximum open position value (“Net Open Position” or “NOP”), expressed as a percentage of account balance or equity. The NOP limit is established in order to restrict excessive risk and may be adjusted at any time, especially during the TRONEXO Trader phase.
5.13 Slippage means the difference between the price entered by the User when submitting a trading order (e.g. a “market order”) and the price at which such order is settled on a simulated basis on the trading platform. Such difference may arise in particular due to data delays, the speed of the User’s internet connection, latency between the trading platform system and the server, or as a result of internal simulation of market conditions.
The User acknowledges that:
a) slippage may affect their trading results both positively and negatively,
b) it cannot be guaranteed that a trade will be settled exactly at the price displayed at the time the order is submitted,
c) differences arising from slippage usually do not constitute a system error or grounds for complaint,
d) slippage does not create any entitlement against the Provider to compensation for damage, refund of fees or compensation for losses,
e) slippage on simulated accounts is managed by the Provider’s algorithm and may be adjusted in certain situations to preserve realistic market behaviour.
5.14 The Provider is entitled to change or modify the parameters of slippage simulation, in particular for different instruments, trading hours or account types, without prior notice. If a demonstrable system error occurs (for example, mass incorrect order execution outside the simulated market framework), the Provider may, at its own discretion, rectify trading results or make a reasonable account adjustment. Such correction, however, lies entirely within the Provider’s discretion and does not constitute a legal entitlement of the User.
5.15 The User may not further share information obtained from the simulated trading environment (e.g. execution of trades of LFTB Beneficiaries) as a signal service or otherwise commercially exploit it outside the Provider’s system. A breach shall be deemed a material breach of the Terms.
5.16 The User acknowledges that, for the assessment of compliance with conditions, prohibited practices, trade history and entitlement to a Payout, the decisive records are the technical records and database data maintained by the Provider or by the provider of the trading platform. Such records shall constitute the primary evidentiary means.
Article 6 – Trading Rules and Risks
6.1 The purpose of the TRONEXO Challenge is to verify the User’s trading skills through three consecutive phases:
a) Test Phase,
b) Verification Phase,
c) TRONEXO Trader (Trader Phase).
6.2 Each phase of the TRONEXO Challenge has conditions for successful completion set out on the Website (in particular: profit target, maximum loss, daily loss limit, minimum number of trading days, trading period). The Provider is entitled reasonably to amend or supplement such rules where necessary to preserve the integrity of the programme.
6.3 Each Demo account is reset to its initial balance upon transition to the next phase. The reset is carried out automatically and the User shall have no entitlement to restoration of previous trading results.
a) Test Phase
6.4 In the Test Phase, the User gains access to a Trading Account with fictitious funds. The goal of this phase is to achieve the specified profit (“Profit Target I”) without breaching the specified limits, in particular the maximum daily loss (“Maximum Daily Loss”) and overall loss (“Maximum Loss”).
6.5 Within the Test Phase, the User must complete the minimum number of trading days (“Minimum Trading Days”), and on each such day must execute at least one trade.
6.6 Upon meeting all stipulated conditions, the User automatically progresses to the Verification Phase. The Demo account balance is reset to the initial amount upon transition between phases.
6.7 If the User fails to meet any condition of the Test Phase, the TRONEXO Challenge ends without entitlement to a refund of the fee.
b) Verification Phase
6.8 The Verification Phase is subject to the same rules as the Test Phase, except that the target profit (“Profit Target II”) is usually lower and the conditions stricter in terms of trading consistency.
6.9 Upon successful completion of the Verification Phase, the Demo account is reset again. The User receives e-mail notification that the conditions have been met and an invitation to conclude the Cooperation Agreement for the TRONEXO Trader phase. Entry into the TRONEXO Trader phase is possible only after execution of such Cooperation Agreement. Without its conclusion, the User is not entitled to activation of the TRONEXO Account or to any Payout. A specimen Cooperation Agreement is available upon request at the Provider’s e-mail address stated on the Website.
c) TRONEXO Trader
6.10 After executing the Cooperation Agreement for the TRONEXO Trader phase, the User gains access to the TRONEXO Account. This account continues to constitute a simulated trading environment enabling the Provider to assess the User’s trading skills and grant them a possible Payout in accordance with the stipulated rules.
6.11 The Payout is paid to the User as a reward based on the results of simulated trading in the TRONEXO Trader phase. It does not constitute a share of real profit from actual financial markets. The simulated profit share is generally divided in the ratio of 80% for the User and 20% for the Provider, unless the Cooperation Agreement provides otherwise.
6.12 The first Payout may be limited to an amount corresponding to the fee for the purchased Challenge and may only be paid after expiry of the minimum period set by the Provider (e.g. 14 days). Subsequent Payouts may be requested by the User through the User Account upon fulfilment of all operational and verification conditions.
6.13 The User is obliged, also during the TRONEXO Trader phase, to comply with all rules set out in these Terms and in the Cooperation Agreement, including risk management rules (e.g. Maximum Daily Loss, Maximum Loss, NOP, prohibition of automation, prohibition of trade copying and prohibited practices).
6.14 Breach of any of the aforementioned rules or principles may result in the immediate:
a) cancellation of access to the TRONEXO Account,
b) loss of entitlement to current and future Payouts,
c) forfeiture of amounts recorded in the Wallet,
d) termination of cooperation under the Cooperation Agreement,
e) permanent ban from participating in the Provider’s future programmes.
6.15 The User acknowledges that results achieved within the TRONEXO Trader phase do not constitute investment activity or an investment service and must not be presented as real returns from financial markets. Any public communication concerning simulated results must be clearly marked as results achieved within a simulated trading environment.
Article 7 – Prohibited Trading Practices
7.1 The User acknowledges that all Services provided within the TRONEXO Challenge system are carried out exclusively in a simulated trading environment. All results are of a training, educational and testing nature only and do not constitute investment activity, investment advice or actual trading in financial instruments.
7.2 To the maximum extent permitted by the applicable mandatory laws, the Provider expressly disclaims any and all warranties, whether express, implied or statutory. This exclusion includes, in particular, warranties of quality, fitness for a particular purpose, merchantability, absence of legal defects, or non-infringement of third-party rights. The Provider does not represent that any part of the Service will operate uninterruptedly, error-free, in a timely manner or securely, nor that its use will produce the expected results.
7.3 The Provider shall not be liable for any damage, whether direct or indirect, incidental, special, punitive, consequential or otherwise – including, without limitation, loss of profit, loss of revenue, loss of data, property damage, or infringement of personal rights – arising as a result of the use of the Services, reliance on their content, functions, tools or any other information made available within the user environment or on the Website generally.
7.4 Likewise, the Provider shall not be liable for damage caused by products, services, applications or other content originating from third parties and used by the User in connection with the Services. If the Provider’s liability is established by a competent court or administrative authority, such liability shall be limited to the amount paid by the User for the specific Service in connection with which the damage arose.
7.5 The Provider further reserves the right, at any time and without prior notice, to modify, replace, add or remove any parts or features of the Services. Such changes shall not constitute grounds for compensation or indemnification.
7.6 The Provider shall likewise not be liable for failure to provide or unavailability of purchased Services where such failure or unavailability is caused by extraordinary events beyond its control. Such events include, in particular, technical or operational failures outside its reach, as well as force majeure events such as natural disasters, armed conflicts, uprisings, pandemics, threats endangering a larger number of persons, or measures imposed by state or international authorities.
7.7 The Provider gives no guarantee of future return, profit or success in trading on real financial markets. The User acts solely at their own risk and is aware that results achieved in a simulated environment are not comparable with real market conditions. The Provider shall not be liable for any damage arising in connection with the User’s trading on their own live accounts, nor for decisions made by the User on the basis of results or experience obtained during the TRONEXO Challenge.
7.8 The Provider shall not be liable for delays in processing a Payout where such delay is caused by compliance review under these Terms, AML measures, technical complications, or circumstances excluding liability (e.g. force majeure, network failure, cyberattack, etc.).
7.9 The User expressly confirms that they have been informed of the risks associated with trading on financial markets, including the risk of loss of the entire invested capital, and that simulated trading is not intended as a guarantee of return or as investment advice.
Article 8 – TRONEXO Trader and Rewards
8.1 The User is entitled to lodge a complaint if they believe that a Service was not provided in accordance with these Terms or that a technical error on the part of the Provider demonstrably affected the functionality of the User Account or the trading platform.
8.2 A complaint shall be submitted in writing through the contact form available on the Website or to the Provider’s support e-mail address. The complaint must contain:
a) identification of the User (name, e-mail registered in the User Account),
b) a description of the complained-of event or issue,
c) the date and time when the event occurred,
d) any attachments or evidence (e.g. screenshot, trade record, platform confirmation).
8.3 The Provider is entitled to request additional information or documents from the User if necessary for assessment of the complaint. The User is obliged to provide such information without undue delay.
8.4 The complaint shall be handled within 30 days of its delivery, unless otherwise required in complex cases. The User shall be informed of the outcome by e-mail sent to the e-mail address stated in their User Account.
8.5 Where the complaint concerns payment of a Payout, the User must demonstrate that:
a) they fulfilled all conditions for entitlement to the payment,
b) no rule set out in these Terms or in the Cooperation Agreement was breached on their part,
c) no suspension of or review concerning the account was carried out by the Provider.
8.6 If the Payout complaint is acknowledged as justified, payment shall be made within 10 business days from the Provider’s decision.
8.7 If the User Account or TRONEXO Account has been suspended or cancelled due to suspected breach of the rules, the User may request a review within 7 days of the notice. Such review request must contain reasoning as to why the User considers the measure unjustified and any evidence showing that no breach of the rules occurred.
8.8 The Provider shall review the decision within 30 days and may:
a) confirm the original decision,
b) revoke or mitigate the sanction,
c) restore the User’s account if it finds that no breach occurred.
8.9 The Provider is entitled to refuse to process a complaint if submitted anonymously, incompletely, repeatedly without new facts, or in a manner manifestly abusive.
8.10 If the User is dissatisfied with the manner in which the complaint was handled, they may contact the competent supervisory authority or an out-of-court dispute resolution body; the Provider shall inform the User of this option in its response to the complaint.
Article 9 – TRONEXO Wallet
9.1 The User undertakes to use the Website, the User Account and all Services exclusively in accordance with these Terms, applicable law and the purpose for which they are intended. It is prohibited to use the Services in any manner that could harm the Provider, other Users or third parties.
9.2 All content published on the Website, in the User Account or in connection with the Services (in particular texts, graphic elements, logos, marks, software, simulation systems, data, algorithms and trading rules) is protected by copyright or other intellectual property rights of the Provider or its contractual partners.
9.3 The User is not authorised to:
a) copy, modify, analyse, disassemble, transfer or otherwise reproduce the Provider’s software or content,
b) use any automated systems or tools for collecting data from the Website or the User Account,
c) use content or simulated trading results for commercial purposes, further distribution or presentation without the Provider’s consent,
d) attempt to circumvent technical measures, protections or access restrictions,
e) misuse the TRONEXO trade marks, logo or name.
9.4 The User is obliged to refrain from any conduct that could disrupt or jeopardise system security, Website functionality or the integrity of the trading platform, including attempts at unauthorised access, data manipulation or security testing.
9.5 It is prohibited to circumvent any geographical or technical restrictions on access to Content or Services.
9.6 The User is not entitled to grant third parties access to their User Account or share login credentials. Any such conduct shall be deemed a material breach of these Terms and may result in immediate cancellation of the User Account without entitlement to a refund.
9.7 The Provider reserves the right to monitor use of the Website and the Services for the purpose of system protection, improving service quality and preventing abuse. Such monitoring shall be carried out in accordance with personal data protection laws and only to the extent necessary.
9.8 If the User breaches these rules of use, the Provider shall be entitled, without prior notice, to:
a) restrict or block the User’s access to the Website or User Account,
b) remove or disable any content contrary to these Terms,
c) cancel the User Account without entitlement to reimbursement of the fee or payment of any Payout.
9.9 Any unauthorised use of content, the TRONEXO system, data or software may be regarded as infringement of intellectual property rights and may lead to claims for damages or legal action against the User.
9.9 The User agrees that the Provider may, in anonymised form, refer to their trading results, ranking position or participation in programmes (e.g. LFTB) for marketing and informational purposes. Where it is necessary to state the full name or another identifier, the Provider shall obtain the User’s prior consent.
9.10 The Provider is entitled at any time to change the provider of the trading platform, liquidity, data sources or other technical solutions. Such change shall not affect the duration of the Contract and shall not entitle the User to a refund of the Fee.
Article 10 – Payout System and Invoicing
10.1 The Provider processes the User’s personal data in accordance with applicable legal regulations, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council (hereinafter the “GDPR”) and Act No. 110/2019 Coll., on Personal Data Processing.
10.2 Personal data are processed only to the extent necessary for performance of the contractual relationship between the Provider and the User, operation of the TRONEXO system, the User Account, the Wallet, administration of Payouts, identity verification and fulfilment of obligations arising from legal regulations, in particular in the AML area (prevention of money laundering and terrorist financing).
10.3 Personal data processed by the Provider include in particular:
a) identification data (name, surname, user ID),
b) contact data (e-mail, telephone, address),
c) data on payment transactions, orders and the Wallet,
d) data on the User’s trading activity within the simulated environment,
e) technical data (IP address, device type, login time, access logs),
f) where applicable, other data necessary for fulfilment of the Provider’s legal obligations.
10.4 The purposes of personal data processing include in particular:
a) administration of the User Account and provision of access to the Services,
b) evaluation of trading activity and entitlement to a Payout,
c) maintaining accounting records and fulfilling tax obligations,
d) communication with the User and handling complaints,
e) fulfilment of AML obligations and prevention of system abuse,
f) marketing communication, where the User has given consent thereto.
10.5 Personal data shall be retained for the duration of the contractual relationship and thereafter for the period necessary to protect the Provider’s rights and fulfil legal obligations. Upon expiry of such period, the data shall be securely deleted or anonymised.
10.6 The Provider may entrust third parties (so-called processors) with the processing of personal data where they provide technical, administrative or accounting support. Such entities process the data exclusively on the Provider’s instructions and in accordance with a personal data processing agreement concluded with the Provider.
10.7 The User has the right:
a) to access their personal data,
b) to rectification or completion of inaccurate data,
c) to erasure (“right to be forgotten”),
d) to restriction of processing,
e) to data portability,
f) to object to processing,
g) to lodge a complaint with the Office for Personal Data Protection.
10.8 The User may withdraw their consent to processing for marketing purposes at any time through the support e-mail address or through the User Account.
10.9 The Provider implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse. Access to the data is granted only to authorised persons bound by confidentiality obligations.
10.10 The User acknowledges that, for the purpose of system protection and verification of compliance with the Terms, the Provider may process data regarding trading activity, access points, IP addresses and login times. Such data are used solely for internal security and audit trail purposes.
10.11 Detailed information on the processing of personal data, its purposes and scope is set out in the “Privacy Policy” document available on the Provider’s Website.
Article 11 – Liability and Limitations of Services
11.1 The Learn From The Best (LFTB) programme constitutes an ancillary Service within the TRONEXO system, the purpose of which is to enable selected Users (hereinafter the “LFTB Beneficiaries”) to share their trading strategies and results with other Users who purchase this Service (hereinafter the “LFTB Subscribers”).
11.2 LFTB is a service of an exclusively informational and educational nature. It does not constitute investment advice, portfolio management or any other investment activity within the meaning of legislation governing business on the capital market.
11.3 Only a User who:
a) has successfully completed the TRONEXO Trader phase,
b) is ranked by the Provider among the most successful traders (e.g. TOP 10 or TOP 50),
c) has been invited by the Provider to participate in the programme and has expressly accepted such participation,
may become an LFTB Beneficiary.
11.4 Participation of a Beneficiary in the LFTB programme is based on a separate cooperation agreement specifying, in particular, their rights, share in the cash pool revenue and any further obligations (e.g. trading frequency, consent to publication of trading data, anonymisation of results, etc.).
11.5 The Beneficiary agrees that their trading orders, strategies and results may, with a delay, be published within the LFTB Service and made available to other Users – the LFTB Subscribers. Such information is anonymised and may not be presented as investment recommendations.
11.6 Upon purchasing the Service, LFTB Subscribers gain access to trading data of selected LFTB Beneficiaries presented with a delay determined by the Provider.
11.7 Funds paid by LFTB Subscribers for this Service are collected into the LFTB cash pool, which serves as the basis for distributing rewards to Beneficiaries.
11.8 The Provider shall determine the percentage share of Beneficiaries in the distributed cash pool, which may vary according to ranking position, number of active subscribers and other criteria (e.g. 30–50% of the total cash pool).
11.9 The Beneficiary’s share in the cash pool shall be credited to their Wallet, from which they may request payment in accordance with the standard Payout procedure.
11.10 The Provider is entitled to adjust or suspend the amount of shares if the Beneficiary breaches the programme rules, ceases to trade actively, or if necessary to preserve fair distribution of rewards.
11.11 The Beneficiary is obliged to:
a) maintain confidentiality regarding information about the functioning of the TRONEXO and LFTB systems,
b) not provide their login credentials, strategies or results to third parties outside the system,
c) trade fairly, without manipulation, prohibited practices or simulation of artificial performance,
d) refrain from damaging the reputation of the Provider or other Beneficiaries,
e) comply with the rules set out in these Terms, the Cooperation Agreement and the LFTB participation agreement.
11.12 A breach of the Beneficiary’s obligations may lead to immediate exclusion from the programme, loss of entitlement to payment from the cash pool, and termination of all related contracts.
11.13 The Provider reserves the right to:
a) select, change or remove Beneficiaries from the programme at its sole discretion,
b) determine the amount of the cash pool and its distribution,
c) amend the conditions of the LFTB programme with regard to system development and Users’ interest,
d) suspend or cancel the LFTB programme if its operation would be contrary to legal regulations, principles of fairness, or the Provider’s business interests.
11.14 The Provider shall not be responsible for decisions made by LFTB Subscribers on the basis of published trading data. Users are obliged to understand such published data exclusively as educational and informational material, not as guidance for real trading.
11.15 The participation of a Beneficiary in the programme terminates upon:
a) termination of the cooperation agreement,
b) breach of these Terms or the programme rules,
c) loss of ranking status below the stipulated threshold,
d) a decision by the Provider to terminate participation.
Article 12 – Personal Data Protection (GDPR)
12.1 The Provider operates the TRONEXO Affiliate Programme (hereinafter the “Affiliate Programme”), which enables Users to obtain rewards for referring TRONEXO Services to other persons in the form of commissions from completed orders or fees paid by such persons.
12.2 The Affiliate Programme constitutes a marketing partnership. It does not constitute investment, intermediary or commercial activity within the meaning of legislation governing business on the capital market.
12.3 Any User having an active User Account and agreeing to the conditions of the Affiliate Programme published on the Website may become a participant in the Affiliate Programme. The Provider is entitled to stipulate additional entry criteria or an approval process.
12.4 Each approved participant shall be assigned a unique affiliate link or code through which they may promote TRONEXO Services.
12.5 An affiliate reward shall arise only if a person referred through the affiliate link places a valid and paid order for the TRONEXO Challenge service or another service designated for affiliate rewards.
12.6 The amount of the affiliate reward shall be determined as a percentage or fixed amount of the price of the service paid by the referred User and shall be governed by the current price list or rules of the Affiliate Programme published on the Website.
12.7 Commissions shall be credited to the Wallet of the Affiliate Programme participant after verification of the referred User’s payment and review of compliance with the programme rules.
12.8 Payment of affiliate commissions from the Wallet shall be made on the basis of a Payout request pursuant to Articles 3 and 6 of these Terms. The Provider is entitled to verify the participant’s identity and fulfilment of all programme conditions before approving the payment.
12.9 If the referred User breaches the Terms or the fee is refunded, the order cancelled, or the transaction otherwise ceases to exist, entitlement to the relevant commission shall also cease. If the commission has already been credited, it may be deducted from the participant’s Wallet.
12.10 The Affiliate Programme participant undertakes that they shall not:
a) promote TRONEXO Services in a misleading, false or unethical manner,
b) use paid advertising for the TRONEXO brand or its variations without the Provider’s consent,
c) abuse the affiliate link system (e.g. registering one’s own accounts under one’s own link, incentivised registrations, etc.),
d) breach legal regulations, principles of fair marketing or accepted standards of morality,
e) share false information regarding the Services, trading results or Payouts.
12.11 A breach of the rules set out in this Article may result in:
a) cancellation of participation in the Affiliate Programme,
b) loss of entitlement to unpaid commissions,
c) blocking of the User Account,
d) possible legal action by the Provider for compensation of damage.
12.12 The Provider is entitled at any time to amend the rules of the Affiliate Programme, the amount of commissions, the method of payment or the conditions of participation, even without prior notice, where necessary due to technical, operational or legal changes.
12.13 The Provider reserves the right to refuse, suspend or terminate the participation in the Affiliate Programme of any User in respect of whom it detects suspicion of fraudulent, manipulative or unethical conduct.
12.14 The Affiliate Programme may be suspended or cancelled at any time. In such event, all commissions recognised and approved up to the moment of programme termination shall be paid into the Wallet, provided entitlement thereto arose before the programme was terminated.
Article 13 – Intellectual Property
13.1 The World Trading Championship (hereinafter “WTC”) is a competition organised by the Provider among Users who actively trade in the TRONEXO Trader phase. The purpose of the competition is to reward the best trading results achieved within the relevant calendar month.
13.2 Performance shall be assessed on the basis of percentage appreciation of the initial capital on the relevant User’s TRONEXO account in order to ensure a uniform metric regardless of the size of the selected programme. Only results achieved within the TRONEXO Trader simulated environment in the given calendar month shall be taken into account.
13.3 The User achieving the highest percentage appreciation in the WTC in the relevant month shall be declared the monthly winner. The subsequent positions (e.g. second and third place) shall be determined and published by the Provider within the official WTC leaderboard.
13.4 In addition to the monthly winner, a separate WTC Jumper category shall be announced. This title shall be awarded to the User who, across two consecutive monthly periods, achieves the greatest positive difference in percentage appreciation of their account compared with the previous month. The evaluation shall be carried out using the same methodology as the main WTC leaderboard.
13.4 Ranking in the WTC and WTC Jumper is associated with rewards, which may take the form of a financial bonus, Wallet credit, discounted fee for another TRONEXO Challenge, access to the Learn from the Best programme, or another form of reward determined by the Provider. The specific amount and form of rewards may change and shall always be published on the Provider’s Website.
13.5 The Provider reserves the right to verify the User’s results, in particular as regards compliance with trading rules, the prohibition of prohibited practices and fair conduct. If it is found that the results were achieved in breach of the Terms or through prohibited practices, the User may be disqualified from the competition, including retroactively.
13.6 By participating in the WTC, the User agrees to publication of their ranking position and achieved performance (in anonymised or pseudonymised form) on the Provider’s Website or through other communication channels. Where it is necessary to state the full name or nickname, the User’s prior express consent shall be obtained.
13.7 The Provider is entitled at any time to amend, suspend or cancel the WTC competition, in particular for technical, organisational or legal reasons, without any entitlement of the User to damages or other performance.
Article 14 – Duration and Termination of the Contract
14.1 The Contract, of which these Terms form a part, is concluded for a fixed term, namely until successful completion or breach of the applicable conditions.
14.2 The contractual relationship between the Provider and the User concluded under these Terms shall terminate upon:
a) cancellation of the User Account,
b) termination by notice or withdrawal from the Contract,
c) expiry of the period for which the Service was agreed (e.g. expiry of a trading phase),
d) cessation or suspension of operation of the TRONEXO system.
14.3 The User is entitled at any time to request cancellation of their User Account. Such request must be sent to the Provider’s support e-mail address.
14.4 If the User requests cancellation of the account at a time when they have an active Service, Challenge or phase (e.g. TRONEXO Challenge, TRONEXO Trader), the fee paid shall not be refunded and entitlement to payment or continuation of the Service shall cease.
14.5 The Provider is entitled to terminate the contractual relationship and cancel the User Account with immediate effect if:
a) the User breaches these Terms or the Service rules,
b) the Provider detects fraudulent, manipulative or unethical conduct,
c) the User repeatedly engages in prohibited practices,
d) the User provided false information during registration or communication,
e) the User endangers system security or the Provider’s good name,
f) the User originates from a jurisdiction subject to a prohibition or restriction on the provision of the Services.
14.6 In the event of account cancellation pursuant to paragraph 13.5, the User’s entitlement to any refund, Wallet payment, Payout or Affiliate Programme reward shall cease.
14.7 The Provider is entitled temporarily to suspend the User Account if it has reasonable suspicion of a breach of the Terms or while the User’s conduct is subject to internal review.
14.8 The Wallet balance shall cease together with the User Account if the User has not requested payment within 30 days of termination of the contractual relationship and provided that any entitlement to a Payout continues to exist at that time.
14.9 The Provider is entitled to set off any of its claims against the User against the Wallet balance, including unilaterally.
14.10 The Provider is entitled to cancel or suspend operation of the TRONEXO system for technical, operational or legal reasons. In such case, Users shall not be entitled to compensation for damage, loss of profit or any other compensation, save for demonstrably paid but not provided Services.
14.11 Termination of the contractual relationship shall not affect provisions concerning:
a) personal data protection,
b) liability for damage and limitation of liability,
c) intellectual property and brand protection,
d) confidentiality of information,
e) governing law and dispute resolution.
14.12 The contractual relationship shall automatically terminate with immediate effect if, during its term, the User does not execute any fictitious trade for 30 consecutive calendar days, unless otherwise specified for a specific Service in the User Account or on the Website.
14.13 Any obligations arising prior to termination of the contractual relationship shall remain in force until settled.
Article 15 – Amendments to the Terms and Conditions
15.1 The Provider is entitled at any time unilaterally to amend, supplement or update these Terms, in particular due to changes in legal regulations, technical development of the TRONEXO system, extension of the Service offering, or the need to modify business processes.
15.2 The Provider shall publish the current version of the Terms on its Website and indicate the effective date thereof. Users shall be informed of such change by e-mail or by notification within the User Account at least 7 days before the new version becomes effective, unless the Provider determines a longer period.
15.3 If the User does not agree with the new version of the Terms, they are entitled to request cancellation of their User Account by the effective date thereof. In such case, the contractual relationship shall terminate on the effective date of the new Terms. Continued use of the Services after the effective date of the new Terms shall be deemed acceptance by the User of the amended wording.
15.4 Amendments of a purely technical or administrative nature (e.g. changes in terminology, text formatting or internal processes) may be made by the Provider without special notice.
15.5 The Provider reserves the right to issue a new full version of the Business Terms at any time, replacing all previous versions in their entirety.
15.6 An archive of previous versions of the Terms shall be maintained and made available to the User upon request.
Article 16 – Governing Law and Dispute Resolution
16.1 These Terms and all legal relationships between the Provider and the User shall be governed by the laws of the Czech Republic, in particular the relevant provisions of the Civil Code and related legal regulations.
16.2 The contracting parties undertake primarily to seek amicable resolution of any dispute, discrepancy or claim arising between them in connection with these Terms or the Services provided.
16.3 If no agreement is reached, disputes arising out of or in connection with these Terms or the Services shall be decided by the court of the Czech Republic having subject-matter and territorial jurisdiction according to the Provider’s registered office.
16.4 If the User is a consumer residing in the EU, they may use the following for out-of-court dispute resolution:
a) the European Online Dispute Resolution platform: https://www.ec.europa.eu/consumers/odr;
b) by filing a motion with the Czech Trade Inspection Authority.
Article 17 – Final Provisions
17.1 These Terms together with supplementary information stated on the Website or in the FAQ section constitute the entire agreement between the User and the Provider. They supersede all prior arrangements relating to the Services provided, regardless of whether concluded orally or in writing. In the event of any inconsistency, the provisions of these Terms shall prevail over the content of the Website or other practical instructions.
17.2 The Contract between the Provider and the User is concluded in electronic form and shall be deemed concluded at the moment the User confirms their agreement to these Terms during registration or when ordering a Service.
17.3 All communication between the Provider and the User shall take place electronically via e-mail or through the User Account interface, unless the contracting parties agree otherwise.
17.4 The User agrees that all legal acts carried out through their User Account shall be deemed acts carried out directly by the User personally, even if the account was used by another person to whom the User granted access.
17.5 These Terms are executed in the Czech language, which shall be the governing language for their interpretation and legal effect. Translations into other languages are for information purposes only.
17.6 In the event of any conflict between these Terms and an individual agreement concluded between the Provider and the User, the provisions of the individual agreement shall prevail.
17.7 Should any provision of these Terms prove to be invalid, ineffective or unenforceable, such fact shall not affect the validity of the remaining provisions. In place of the invalid provision, a provision shall apply that most closely reflects its purpose and meaning.
17.8 No part of these Terms shall be construed as limiting statutory rights belonging to the User or the Provider under other provisions of these Terms or under applicable legal regulations. Failure by the Provider or a person authorised by it to enforce any right or obligation shall not constitute a waiver of such right now or in the future.
17.9 The Provider is entitled to assign any receivable and transfer its rights and obligations arising from these Terms or the Contract to a third party without the User’s consent. The User hereby gives express consent to such transfer. Conversely, the User is not entitled to assign or transfer to any third party their rights, obligations or claims under these Terms or any Contract, or any part thereof, without the Provider’s prior written consent.
17.10 Any annexes to these Terms form an integral part hereof. In the event of inconsistency between the main body of the Terms and an annex thereto, the wording of the main body of the Terms shall prevail.