FAQ

Create a user account, choose the service or Challenge variant, review the displayed price and rules, accept the Terms, complete the order and pay the fee. Access details for the simulated trading account are then provided after payment.

Yes. A personal user account is required to use TRONEXO services, manage active and completed Challenges, access trading login details, manage Wallet and Payout requests, and communicate with TRONEXO.

Each user may have only one user account. Creating or using multiple user accounts to bypass rules is treated as a serious breach of the Terms.

A user may have a maximum of four active TRONEXO Challenge accounts at the same time, including all active TRONEXO Challenges, unless TRONEXO expressly allows otherwise.

No. Login details must remain confidential. Trading accounts are for the personal use of the registered user and must not be shared, sold or passed to third parties.

No. Only the registered user may access and trade on their account. Third-party account management, pass-your-challenge services, trading on behalf of another person and allowing another person to trade your account are prohibited.

No. Payments must be made by the actual user of the service. If a payment is made by a different person, TRONEXO may request verification documents and may cancel or terminate the related services without refund.

All information provided through forms, the user account or other channels must be truthful, current and complete. Users are responsible for updating their data if it changes.

TRONEXO may cancel a user account if the user does not use any service for more than 6 months. A separate inactivity rule may also terminate the contractual relationship if no simulated trade is made for 30 consecutive calendar days, unless a specific service states otherwise.

Access may be temporarily unavailable because of maintenance, updates, technical issues or force majeure. Users are generally not entitled to extension or compensation unless TRONEXO expressly decides otherwise.

The TRONEXO Challenge is a structured simulated trading program. By purchasing a Challenge, the user receives access to a simulated trading account and must follow the rules of the selected Challenge.

The Terms define three types of Challenge: Two-phase Challenge, One-phase Challenge and Instant Challenge. Exact parameters are shown on the TRONEXO website for the selected variant.

The Two-phase Challenge consists of two verification phases. In each phase, the user must meet the required profit target and follow risk limits such as Maximum Daily Loss, Maximum Loss and Minimum Trading Days.

The One-phase Challenge consists of one verification phase. The user must reach the required profit target while respecting all risk and trading conditions for that Challenge.

The Instant Challenge is a special Challenge without a verification phase. It may allow direct entry into the TRONEXO Trader environment after activation conditions are met, but it requires a cooperation agreement before trading can be enabled.

A Profit Target is the simulated profit objective that must be reached in the selected Challenge phase. The exact value depends on the selected Challenge and is shown on the website.

Maximum Daily Loss is the maximum allowed loss for a trading day under the selected Challenge rules. The exact calculation and limit should be displayed for the selected account type.

Maximum Loss is the maximum overall loss allowed on the account under the selected Challenge rules. The exact calculation and limit should be displayed for the selected account type.

Minimum Trading Days are the minimum number of trading days the user must complete before a phase or payout condition can be considered fulfilled.

No. TRONEXO Challenges have no time limit, so you can complete your Challenge at your own pace without unnecessary pressure. Take the time you need to meet all trading objectives while following the applicable rules.

If all first-phase conditions are fulfilled, the user moves to the second phase and the account balance is reset to the original fictitious capital.

After successfully completing the relevant Challenge, the user receives confirmation and is asked to enter into a separate cooperation agreement for the TRONEXO Trader phase. TRONEXO Trader access and any Payout eligibility arise only after that agreement is concluded.

If the user fails to meet any condition of the selected Challenge, that Challenge ends and the user has no right to continue or receive a refund unless the Terms or law provide otherwise.

No. Parameters chosen during the order, such as currency and selected variant specifications, are used for the related phases and cannot be changed after ordering, unless a new separate product is ordered.

The account size depends on the selected Challenge variant and should be shown on the TRONEXO website before purchase.

The trading platform is a third-party technical interface made available after activation of the relevant phase. The exact supported platforms should be confirmed on the current TRONEXO website or in the user account.

You can trade a wide range of instruments available on TRONEXO. View the complete list on our Market Overview page.

No. TRONEXO accounts are simulated trading accounts. Orders are not real orders sent to a real exchange or market through TRONEXO.

Slippage is the difference between the price shown or requested when an order is submitted and the price at which the order is simulated as executed. It may result from data delay, internet connection speed, latency or internal simulation of market conditions.

Yes. Slippage may affect trading results positively or negatively. It is generally not treated as a system error or grounds for compensation unless TRONEXO identifies a provable system error and decides to correct it.

NOP is the total open exposure on the account, usually expressed as a percentage of account balance or equity. TRONEXO may set or reduce NOP limits, especially to limit excessive risk in the TRONEXO Trader phase.

The user should report any error, inconsistency or technical issue to TRONEXO without delay and provide evidence such as screenshots, trade IDs and timestamps.

Technical records and database data maintained by TRONEXO or the platform provider are decisive for assessing rule compliance, trades and Payout eligibility.

Yes. TRONEXO may change the trading platform provider, liquidity provider, data sources or other technical solutions. Such a change does not create a right to a refund.

Balance usually reflects the account value after closed trades, while equity also reflects open trades. This is a useful educational FAQ item because risk limits may depend on balance, equity or both depending on the exact rule.

Drawdown is the decrease of an account from a higher value to a lower value. In prop trading FAQs, users should understand both daily and overall loss limits before starting a Challenge.

TRONEXO Challenges evaluate not only the ability to reach a profit target but also the ability to respect risk limits, trading conditions and prohibited-practice rules.

The Consistency Rule requires that the profit from the most profitable trading day must not exceed 60% of the total profit in the phase or of the requested Payout, depending on the context. If this limit is exceeded, the rule is not fulfilled.

Not meeting the Consistency Rule does not automatically mean a breach of the Terms, but the user cannot request a Payout until the rule is fulfilled. The user may continue trading to improve the profit distribution.

It is the trading day on which the user achieved the highest closed-trade profit. For the Consistency Rule, profits are counted from closed trades and positive days are summed according to the Terms.

No. The Terms prohibit trying to complete a phase with one trade or a one-sided trading sequence that ignores market conditions or risk management. In addition, profit from one trade or very similar-time sequence may not exceed 60% of the required profit for that phase.

A profit buffer means leaving extra simulated profit above the minimum requirement so that spreads, commissions, slippage or later losses do not immediately remove eligibility. The exact need depends on the product rules and payout calculation.

No. Automated trading, EAs, scripts, API connections, autoklickers, macros and similar tools that place or manage trades without manual user action are prohibited.

No. Copying or replicating another person’s trading activity, using signal services, coordinated group trading or pass-your-challenge services is prohibited.

Coordinated trading by multiple users, shared strategies designed to manipulate results, synchronized trading and account management by third parties are prohibited.

No. Direct or indirect hedging, opposite positions on the same instrument, hedging between accounts and synthetic hedging structures are prohibited.

No. Arbitrage between platforms, data feeds, simulated and real markets, latency arbitrage and price-feed arbitrage are prohibited.

No. High-frequency trading and extremely short-term strategies are prohibited. The Terms specifically include tick scalping, such as opening and closing positions within 10 seconds.

Martingale and averaging are allowed only within strict limits: maximum three positions in one sequence, each further position must be equal or smaller than the first position, and the average price may not move beyond the permitted 50% unfavorable move rule. Attempts to hide or reset the sequence are prohibited.

No. Grid trading is treated as a prohibited practice when multiple positions are opened at regular or pre-set price intervals without adequate risk management for the entire structure.

Pyramiding into a profitable position may be allowed only if all program limits are fully respected, especially NOP, Maximum Daily Loss and Maximum Loss.

Using tools to mask or manipulate the user’s actual technical environment or location may breach the Terms. Any legitimate reason should be clearly explainable and consistent with the user’s account data.

No. Users must not trade directly or indirectly for or on behalf of financial institutions such as brokers, banks, prop firms, investment firms, funds or liquidity providers.

TRONEXO may immediately block the account, annul trading results, refuse or remove Payout eligibility, terminate the relationship without compensation and ban future use of services.

After successful completion of One-phase or Two-phase Challenge, or after purchasing Instant Challenge and concluding the required cooperation agreement, a user may enter the TRONEXO Trader regime and trade on a simulated TRONEXO Account with potential Payout eligibility.

A TRONEXO Account is an account in the TRONEXO Trader regime. It remains a simulated trading account and is not an investment account or an account with real funds.

Both are simulated accounts. The Challenge account is used to complete the evaluation rules. The TRONEXO Account is used in the TRONEXO Trader regime after the cooperation agreement, where a Payout may become available if all conditions are met.

A Payout is a performance reward based on simulated trading results in the TRONEXO Trader regime. It is not a share of real profit from real financial markets and is subject to the Terms, cooperation agreement, Wallet process and checks.

The Terms state a standard split of 80% for the user and 20% for TRONEXO in the TRONEXO Trader regime. For Instant Challenge, the standard split is 60% for the user and 40% for TRONEXO, unless otherwise stated.

For Instant Challenge, the Terms mention at least 5 minimum trading days, eligibility for the first Payout no earlier than after at least 3 profitable trading days, and a minimum profit of at least 0.5% of fictitious capital to request Payout.

No. Payout eligibility depends on meeting all conditions, respecting all trading rules, completing any required checks and receiving approval under the Wallet/Payout process.

Yes. Payouts may be paused for compliance checks, KYC/AML, technical issues, review of rule compliance or other conditions under the Terms. Rule breaches can lead to loss of current and future Payout rights.

Breaking the rules can lead to loss of Payout eligibility, cancellation of trading results, removal of Wallet credits, account termination and a ban from future services.

Users are responsible for identifying and fulfilling any tax, reporting or contribution duties related to Payouts or other Wallet rewards under the laws of their country. TRONEXO does not fulfill these duties for users.

TRONEXO may support payment card, bank transfer and other payment methods currently presented on the website. Availability may vary by country and technical setup.

Program fees are standardly listed in USD. Other currencies may be available if shown on the website, with conversion handled according to TRONEXO’s stated process.

Fees for TRONEXO Challenge are generally non-refundable, including if the user does not use the service, fails a phase, breaches rules, loses login details or fails to complete TRONEXO Trader. Exceptions may apply where required by law or if TRONEXO expressly decides to refund.

The Terms state that the user agrees to immediate provision of digital services and acknowledges loss of the statutory withdrawal right once the digital service is made available, in the sense described in the Terms.

In case of a chargeback, refund reversal or payment dispute, TRONEXO may restrict access, suspend Wallet and hold Payouts until the issue is resolved.

Wallet is an internal record-keeping interface for Credits. It is not a payment account, e-wallet, bank account or regulated payment product.

A Credit is an internal accounting unit used to record a potential performance reward or other reward within TRONEXO services. One Credit corresponds to 1 USD for internal record purposes, but it is not money, e-money, a deposit or a financial instrument.

No. Credits recorded in Wallet are not transferable between users and cannot be used for payments or to settle obligations.

Credits can be exchanged for monetary payment only when a Payout request is approved by TRONEXO and executed through the supported method and currency.

TRONEXO may require additional identity or source-of-funds verification before paying any amount from Wallet, especially Payouts. Payment may be paused until the requested documents are provided.

Yes. TRONEXO may refuse or restrict access for users from prohibited jurisdictions, sanctioned persons or users connected to financial crime or terrorism risks.

The Tronexo Affiliate Program allows partners, influencers, content creators, trading educators, communities, and website owners to promote Tronexo and earn commissions for referred users who purchase challenges or services through their unique affiliate link.

No. You do not need to be a professional trader. However, you must understand Tronexo’s basic rules, avoid misleading claims, and represent the platform accurately.

Affiliates can apply through the affiliate registration form. After approval, they receive access to their unique promo assets necessary for the actual promotion of Tronexo.

No, the referral is assigned to the affiliate whose link or code was validly used according to Tronexo’s tracking system.

An affiliate commission is payable only when a person referred through your affiliate link or code places a valid and paid order for the TRONEXO Challenge service or another service that is eligible for affiliate commissions. The User acknowledges affiliate rewards are not credited to the User as funds, but exclusively in the form of internal Credits recorded in the Wallet. Commissions are credited to the participant’s Wallet after the referred User’s payment has been verified and compliance with the Affiliate Program rules has been checked.

The commission may be calculated either as a percentage of the service price paid by the referred User or a fixed amount. The exact commission amount is set out in the current price list or in the Affiliate Program rules published on the Website.

Yes. The entitlement to a commission may lapse if the referred User breaches the Terms and Conditions, the referred User’s order is refunded, the order is cancelled, the transaction is terminated for any other reason.

Affiliate Program participants must not:
• promote TRONEXO Services in a misleading, false, or unethical manner;
• use paid advertising for the TRONEXO brand or its variants without the Provider’s consent;
• abuse the affiliate link system, including by registering their own accounts through their own link;
• use incentivized registrations;
• breach legal regulations, fair marketing principles, or good morals;
• share false information about the Services, business results, or Payouts.

Paid advertising for the TRONEXO brand or its variants may only be used with the Provider’s consent.

Yes. The Provider may amend the Affiliate Program rules, commission amounts, payment method, or participation conditions at any time, including without prior notice, if this is necessary due to technical, operational, or legal changes.

Affiliates should not say:
• “Guaranteed funding”
• “Guaranteed payout”
• “Risk-free trading”
• “Easy money”
• “Anyone can pass”
• “You will make $10,000 per month”
• “No experience needed to earn”
• “This is a guaranteed income”
• “Tronexo is an investment opportunity”
• “You cannot lose”
• “Use this strategy and you will pass”

Yes, especially when discussing trading, performance, challenges, strategies, or payouts.

If the Affiliate Program is terminated, all commissions that have already been recognized and approved, and which were earned before the program termination, will be paid into the Wallet.

Our Affiliate Program offers instant payout, meaning the commission is credited to your wallet automatically every day. You can later withdraw the funds from wallet to your bank account, starting from the minimal amount of 100 USD.

We offer three tiers with different commission percentages, Bronze (5%), Silver (10%) and Gold (15%).

You start at Bronze, the other tiers have their own admission criteria based on the volume of sales through your affiliate link, such as 2,500 USD for Silver and 10,000 for Gold.

Learn From The Best is an informational and educational service where selected users may share delayed access to trading orders, strategies and results with other users through the TRONEXO system.

No. Learn From The Best is informational and educational only. It is not investment advice, portfolio management or another investment activity.

A beneficiary may be a user who successfully completed a TRONEXO Challenge, signed a cooperation agreement, is ranked among successful traders and is invited by TRONEXO to participate.

Rewards may be based on a share of the LFTB cashpool and are credited to Wallet, from which the beneficiary may request Payout under the standard process.

World Trading Championship is a competition among users actively trading in the TRONEXO Trader regime. It evaluates simulated trading performance over the relevant calendar month.

Performance is measured by percentage appreciation of the starting capital on the relevant TRONEXO account, so accounts can be compared regardless of size.

WTC Jumper is a category for the user with the highest positive difference in percentage account appreciation compared with the previous monthly period.

Yes. The type and amount of WTC rewards may change and should always be published on the website or in official WTC rules.

Yes. TRONEXO may verify whether results comply with the Terms and prohibited-practice rules and may disqualify users whose results were achieved improperly.

Complaints should be submitted in writing through the website contact form or support email. The complaint should identify the user, describe the issue, include date/time and include evidence such as screenshots or platform records.

TRONEXO handles complaints within 30 days of receipt unless a more complex case requires a different timeframe.

If a Payout complaint is accepted as justified, the Payout should be made within 10 business days from TRONEXO’s decision.

If the account was suspended or cancelled because of suspected rule breach, the user may request review within 7 days of notice and provide reasons and evidence.

TRONEXO may process identification, contact, payment/order/Wallet data, simulated trading activity, technical data and other data needed for contract performance, security, AML, accounting and legal duties.

Yes. TRONEXO may monitor access data, IP addresses, trading activity and related data for security, abuse prevention and compliance with the Terms.

A user may request cancellation of their user account through the support email. If an active service exists, the fee is not returned and rights to continuation or payment may end.

Yes. TRONEXO may change the Terms. Users are generally informed by email or account notification at least 7 days before the new wording becomes effective, unless a longer period is set.

The Terms and legal relationships between TRONEXO and the user are governed by the law of the Czech Republic.

The parties should first try to resolve disputes amicably. If no agreement is reached, disputes are handled by the competent Czech court according to the provider’s seat. EU consumers may also use out-of-court dispute resolution options stated in the Terms.