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Frequently asked questions.

Answers to the most common TRONEXO questions.

Eleven topics

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1. About TRONEXO and legal nature

What is TRONEXO?

TRONEXO is a simulated trading and trader evaluation environment. It provides access to training-style trading accounts, analytical tools, reporting, educational features and related programs such as TRONEXO Challenge, TRONEXO Trader, Wallet, Affiliate, Learn From The Best and World Trading Championship.

Is TRONEXO a broker or investment service?

No. TRONEXO services are not brokerage or investment services, TRONEXO does not provide investment advice, trading recommendations or instructions, and no orders are sent to real financial markets. The service is designed for simulation, training and evaluation purposes only. If you use the MetaTrader platform, access to it and to your simulated account on it is provided by Trader One Forex LTD in its own name and for its own account, under a separate contract between you and that company. Trader One Forex LTD does not provide any brokerage or investment service either.

Am I trading with real money?

No. TRONEXO trading takes place in a simulated environment with fictitious funds. Results on a TRONEXO trading account do not represent real market profits or losses.

Can I lose real money through trades on TRONEXO?

Not through trading. You do not trade with real funds in the TRONEXO trading environment, so simulated trading losses do not create real market losses for the user. The real money you spend is the fee for the selected service. It gives access to that service and is non-refundable, including when you do not use the service or a Challenge ends because you did not meet its conditions or breached the rules. The only exceptions are cases provided for by law or where TRONEXO expressly decides to issue a refund.

Can my TRONEXO results be presented as real investment returns?

No. Results achieved in TRONEXO are simulated trading results and must not be presented as real market returns. Any public communication about such results must clearly state that they were achieved in a simulated environment.

Who can use TRONEXO services?

TRONEXO services are intended exclusively for natural persons aged 18 or over with full legal capacity whose use of the services is not prohibited or restricted by the law of the country where they live, stay or use the services from. They are not intended for legal entities, and you may not use them on behalf of, for the account of, or for the benefit of a legal entity, a financial institution, a professional financial market participant or any other third party. TRONEXO may also refuse or restrict access to persons who are resident in or nationals of prohibited jurisdictions, are subject to international sanctions, or have been convicted of offences relating to financial crime or terrorism.

Which document has priority if the FAQ and Terms differ?

The FAQ explains the Terms. If there is any conflict between the FAQ and the Terms, the Terms prevail. In a conflict, the order of precedence is: an individual contract, in particular the cooperation agreement (only to the extent of the specific conflict), then the order confirmation and the Programme Rules of the service you ordered (as to its trading, performance, pricing and technical parameters), then the Terms, and only then the FAQ and other information on the website.

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