Frequently asked questions.
Answers to the most common TRONEXO questions.
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1. About TRONEXO and legal nature
What is TRONEXO?
TRONEXO is a simulated trading and trader evaluation environment. It provides access to training-style trading accounts, analytical tools, reporting, educational features and related programs such as TRONEXO Challenge, TRONEXO Trader, Wallet, Affiliate, Learn From The Best and World Trading Championship.
Is TRONEXO a broker or investment service?
No. TRONEXO services are not brokerage or investment services, TRONEXO does not provide investment advice, trading recommendations or instructions, and no orders are sent to real financial markets. The service is designed for simulation, training and evaluation purposes only. If you use the MetaTrader platform, access to it and to your simulated account on it is provided by Trader One Forex LTD in its own name and for its own account, under a separate contract between you and that company. Trader One Forex LTD does not provide any brokerage or investment service either.
Am I trading with real money?
No. TRONEXO trading takes place in a simulated environment with fictitious funds. Results on a TRONEXO trading account do not represent real market profits or losses.
Can I lose real money through trades on TRONEXO?
Not through trading. You do not trade with real funds in the TRONEXO trading environment, so simulated trading losses do not create real market losses for the user. The real money you spend is the fee for the selected service. It gives access to that service and is non-refundable, including when you do not use the service or a Challenge ends because you did not meet its conditions or breached the rules. The only exceptions are cases provided for by law or where TRONEXO expressly decides to issue a refund.
Can my TRONEXO results be presented as real investment returns?
No. Results achieved in TRONEXO are simulated trading results and must not be presented as real market returns. Any public communication about such results must clearly state that they were achieved in a simulated environment.
Who can use TRONEXO services?
TRONEXO services are intended exclusively for natural persons aged 18 or over with full legal capacity whose use of the services is not prohibited or restricted by the law of the country where they live, stay or use the services from. They are not intended for legal entities, and you may not use them on behalf of, for the account of, or for the benefit of a legal entity, a financial institution, a professional financial market participant or any other third party. TRONEXO may also refuse or restrict access to persons who are resident in or nationals of prohibited jurisdictions, are subject to international sanctions, or have been convicted of offences relating to financial crime or terrorism.
Which document has priority if the FAQ and Terms differ?
The FAQ explains the Terms. If there is any conflict between the FAQ and the Terms, the Terms prevail. In a conflict, the order of precedence is: an individual contract, in particular the cooperation agreement (only to the extent of the specific conflict), then the order confirmation and the Programme Rules of the service you ordered (as to its trading, performance, pricing and technical parameters), then the Terms, and only then the FAQ and other information on the website.
2. Getting started, registration and account access
How do I get started with TRONEXO?
Create a user account, choose the service or Challenge variant, review the displayed price and rules, accept the Terms, complete the order and pay the fee. Access details for the simulated trading account are then provided after payment.
Do I need a TRONEXO user account?
Yes. A personal user account is required to use TRONEXO services, manage active and completed Challenges, access trading login details, manage Wallet and Payout requests, and communicate with TRONEXO.
How many user accounts can I have?
Each user may have only one user account. Creating or using more than one user account is prohibited and is treated as a serious breach of the Terms.
How many active TRONEXO Challenges can I have at the same time?
A user may have a maximum of four active TRONEXO Challenges at the same time within their user account, including all their active phases and the trading accounts linked to them. Each TRONEXO Challenge is a separate service with its own trading account and fee.
Can I share my account or login details?
No. Login details must remain confidential. Trading accounts are for the personal use of the registered user and must not be shared, sold or passed to third parties.
Can someone else trade my TRONEXO account for me?
No. Only the registered user may access and trade on their account. Third-party account management, pass-your-challenge services, trading on behalf of another person and allowing another person to trade your account are prohibited.
Can a third party pay for my TRONEXO service?
No. Payments must be made by the actual user of the service. If a payment is made by a different person, TRONEXO may request verification documents and may cancel or terminate the related services without refund.
What information do I need to provide during registration or order?
All information provided through forms, the user account or other channels must be truthful, current and complete. Users are responsible for updating their data if it changes.
What happens if my account is inactive?
TRONEXO may cancel a user account if the user does not use any service for more than 6 months. A separate inactivity rule allows TRONEXO to end a specific service, trading account or TRONEXO Account if no trade is made on it for 30 consecutive calendar days, unless the specific service states otherwise.
What happens during platform maintenance or technical downtime?
Access may be temporarily unavailable because of maintenance, updates, technical issues or force majeure. Users are generally not entitled to extension or compensation unless TRONEXO expressly decides otherwise.
3. TRONEXO Challenge products and evaluation logic
What is the TRONEXO Challenge?
The TRONEXO Challenge is a structured simulated trading program. By purchasing a Challenge, the user receives access to a simulated trading account and must follow the rules of the selected Challenge.
What types of TRONEXO Challenge are available?
The Terms define three types of Challenge: Two-phase Challenge, One-phase Challenge and Instant Challenge. Exact parameters are shown on the TRONEXO website for the selected variant.
What is the Two-phase Challenge?
The Two-phase Challenge consists of two verification phases. In each phase, the user must meet the required profit target and follow risk limits such as Maximum Daily Loss, Maximum Loss and Minimum Trading Days.
What is the One-phase Challenge?
The One-phase Challenge consists of one verification phase. The user must reach the required profit target while respecting all risk and trading conditions for that Challenge.
What is the Instant Challenge?
The Instant Challenge has no evaluation phase. After purchase, you conclude the cooperation agreement (TRONEXO may also require it before purchase). Once it is concluded and any further activation conditions are met, your TRONEXO Account is activated and you can start trading. Identity verification (KYC) becomes available at that point and must be completed before your first Withdrawal is approved. The Maximum Daily Loss is 3% of the account size, measured from your start-of-day balance, and the Maximum Loss is 6% of the account size, trailing from equity highs. The profit split is 80/20, and the Challenge fee is non-refundable. The first Payout requires at least 5 trading days, of which at least 3 must be profitable — days where the trader makes a profit of at least 0.5% of the initial account balance (e.g. $500 on a $100,000 account).
What is a Profit Target?
A Profit Target is the simulated profit objective that must be reached in the selected Challenge phase. The exact value depends on the selected Challenge and is shown on the website: currently 10% in the One-phase Challenge, and 10% in Phase 1 and 5% in Phase 2 of the Two-phase Challenge. It is assessed on the realized balance only, so open positions do not count. The Instant Challenge has no Profit Target.
What is Maximum Daily Loss?
Maximum Daily Loss is 5% of the account size for the Two-phase Challenge (4% for the $1,000,000 account) and 3% for the One-phase and Instant Challenge. It is measured from your account balance at the start of the trading day (22:00 UTC): during the day, your equity — including open (floating) P/L — must not fall more than the daily limit below that day-start balance. The daily limit is a fixed amount calculated from the account size, not from the day-start balance. The limit resets at 22:00 UTC. Example (Two-phase, $100,000 account, day-start balance $102,500): the daily limit is $5,000, so equity must not drop below $97,500 that day. Breaching the limit means failing the Challenge.
What is Maximum Loss?
Two-phase Challenge: 10% of the account size, static, measured from the initial balance (8% for the $1,000,000 account). One-phase and Instant Challenge: 6% of the account size, trailing from equity highs. In all models the limit is equity-based, so open (floating) P/L counts, and breaching it at any moment means failing the Challenge.
What are Minimum Trading Days?
Minimum Trading Days are the minimum number of trading days the user must complete before a phase or payout condition can be considered fulfilled: 5 in every Challenge model, and in each phase of the Two-phase Challenge. A trading day is any day on which at least one position is closed.
Is there a time limit for completing a Challenge?
No. There is no time limit for completing the Two-phase, One-phase or Instant Challenge. However, if you carry out no trade for 30 consecutive calendar days, TRONEXO may terminate the Challenge or the related account for inactivity.
What happens after I pass the first phase of a Two-phase Challenge?
If all first-phase conditions are fulfilled, the user moves to the second phase and the account balance is reset to the original fictitious capital.
What happens after I pass the full Challenge?
After successfully completing the relevant Challenge, the user receives confirmation and is asked to enter into a separate cooperation agreement for the TRONEXO Trader phase. TRONEXO Trader access and any Payout eligibility arise only after that agreement is concluded.
What happens if I fail a Challenge?
If the user breaches a loss limit or fails to meet another condition of the selected Challenge, that Challenge ends. In the Two-phase and One-phase Challenge, the user is then not entitled to a refund of the fee, to repeat the Challenge or the phase, or to move on to the next phase or to TRONEXO Trader mode, unless TRONEXO expressly states otherwise. In the Instant Challenge, the user is not entitled to a refund of the fee or to a retake. The Consistency Rule is the exception: not meeting it does not end the Challenge. The user may keep trading until the ratio is met, but until then cannot move to the next phase or request a Payout.
Can I change the selected Challenge parameters after ordering?
No. Parameters chosen during the order, such as currency and selected variant specifications, are used for the related phases and cannot be changed after ordering, unless a new separate product is ordered.
What account size will I be working with?
Available simulated account sizes depend on the selected Challenge model and variant. The current offer with a full comparison of parameters is always on the TRONEXO website: Funding Models & Rules. The account size selected at purchase is binding for the entire Challenge.
4. Trading environment, platform and execution basics
What trading platform can I use?
TRONEXO currently supports cTrader and MetaTrader 5. Both are third-party platforms. cTrader can also be downloaded for Windows and macOS. How to access each platform is on the Supported Platforms page. You select the platform when purchasing your Challenge.
What instruments can I trade?
You can trade forex pairs, metals, energies, indices, commodities, stocks and crypto. The complete, real-time list of available symbols is always on the TRONEXO website: Market Overview.
Are my trades sent to a real exchange or broker?
No. Every account you trade on at TRONEXO is simulated, on every platform including MetaTrader 5. No order is sent to a real exchange, broker or market, and no trading in real financial instruments takes place.
What is slippage?
Slippage is the difference between the price shown or requested when an order is submitted and the price at which the order is simulated as executed. It may result from data delay, internet connection speed, latency or internal simulation of market conditions.
Can slippage affect my result?
Yes. Slippage may affect trading results positively or negatively, and there is no guarantee that an order is settled at exactly the price displayed. Slippage is not usually a system error or grounds for a complaint, and it gives no claim to damages, a refund of fees or compensation for losses. In the event of a demonstrable system error, TRONEXO may, at its own discretion, correct the results or adjust the account. This is not an entitlement.
What is Net Open Position (NOP)?
NOP is the total open exposure on the account, usually expressed as a percentage of account balance or equity. TRONEXO may set a maximum NOP limit and adjust it at any time, particularly in TRONEXO Trader mode, to limit excessive risk.
When does a trading day end?
The trading day ends at 22:00 UTC (UTC+0). UTC does not observe daylight-saving time, so the cutoff is identical year-round and applies on all platforms.
What should I do if I see a platform error or incorrect price?
You must report any error, discrepancy or technical fault on the platform to TRONEXO without delay and provide evidence such as screenshots, trade IDs and timestamps. Exploiting such an error, for example an incorrect price or an incorrect execution, to gain an advantage is a serious breach of the Terms, regardless of whether you caused it, exploited it knowingly or failed to report it. Trading results, Payouts or Credits connected with such an error may not be recognised and may be cancelled or adjusted.
Which data is decisive if there is a dispute about a trade or rule breach?
Technical records and database data maintained by TRONEXO or the platform provider are decisive for assessing rule compliance, trades and Payout eligibility.
Can TRONEXO change the platform or technical provider?
Yes. TRONEXO may change the trading platform provider, liquidity provider, data sources or other technical solutions. Such a change does not create a right to a refund.
5. Risk management and trader education basics
What is the difference between Balance and Equity?
Balance is the value of your account including only closed trades. Equity is Balance plus the floating profit or loss of your open positions. At TRONEXO both risk limits are evaluated against equity — open positions count. The Maximum Daily Loss is measured from your balance at the start of the trading day (22:00 UTC), and the trailing drawdown (One-phase, Instant) moves with new equity highs.
What is drawdown?
Drawdown is the decline of your account from a previous high. TRONEXO applies two limits: a Maximum Daily Loss (Two-phase 5%, or 4% for the $1,000,000 account; One-phase and Instant 3%) and a Maximum Loss (Two-phase 10% static, or 8% for the $1,000,000 account; One-phase and Instant 6% trailing). Full calculations are explained in the Challenge Products section and in the next question.
Is drawdown static or trailing?
It depends on the Challenge model. Two-phase Challenge: the drawdown is static — the maximum-loss floor is fixed below the initial balance by the Maximum Loss percentage (10%; 8% for the $1,000,000 account) and never moves. One-phase and Instant Challenge: the drawdown is trailing and equity-based — the floor starts 6% below the initial balance and moves upward by the same distance with every new equity high. It never moves back down and trails throughout the account’s lifetime. Example (Instant, $100,000): the floor starts at $94,000; if equity reaches $103,000, the floor rises to $97,000. Dropping below the floor at any moment — open positions included — means failing the Challenge.
Why is risk management important in a Challenge?
TRONEXO Challenges evaluate not only the ability to reach a profit target but also the ability to respect risk limits, trading conditions and prohibited-practice rules.
What is the Consistency Rule?
The Consistency Rule requires that the profit from the most profitable trading day must not exceed 50% (25% for the Instant Challenge) of the net realised profit from closed trades in the phase, or of the requested Payout when the rule is assessed with a Payout request. If this limit is exceeded, the rule is not fulfilled.
What happens if I do not meet the Consistency Rule?
Not meeting the Consistency Rule does not automatically mean a breach of the Terms, but until the rule is fulfilled the user cannot complete the phase, move to the next phase or request a Payout. Where the programme’s rules allow it, the user may continue trading until the profit of the most profitable day is back within the limit. Splitting, timing or structuring trades artificially just to meet the rule, for example spreading one profit across several days, counts as circumventing it.
What is the most profitable day?
It is the trading day on which the user achieved the highest closed-trade profit. For the Consistency Rule, it is compared with the net realised profit of the whole phase, which counts all closed trades, losing days included.
Can I pass a Challenge with one large trade?
No. The Terms prohibit trying to complete a phase with one trade or a sequence of trades that together form one one-sided attempt, regardless of market conditions. The prohibited-practice rules also set a hard limit: the profit from any single trade, or from a sequence opened in the same or a very similar time window, may not exceed 60% of the required profit for that phase.
What is a profit buffer?
A profit buffer means leaving extra simulated profit above the minimum requirement so that spreads, commissions, slippage or later losses do not immediately remove eligibility. The exact need depends on the product rules and payout calculation.
Do I need to use a stop loss on every trade?
No, a stop loss is not mandatory on any trade. However, you must always stay within the Maximum Daily Loss and Maximum Loss limits and trade with responsible risk management — gambling-style trading (e.g. oversized all-or-nothing positions) is a prohibited practice.
6. Trading rules and prohibited practices
Can I trade macroeconomic news?
Yes, news trading is allowed in all Challenge models — you can open and close trades before, during and after macroeconomic news releases. All standard rules still apply, in particular the prohibition on exploiting latency, data errors, slippage or unrealistic simulated execution as described in the Prohibited Trading Practices.
Can I hold positions overnight or over the weekend?
Yes. Both overnight and weekend holding are allowed in all Challenge models, with no swap fees. Keep in mind that open positions still count toward your equity-based limits — a gap after market open can breach the Maximum Daily Loss or Maximum Loss.
Do you charge swap or overnight fees?
No. There are no swap, rollover or overnight fees on any instrument, including positions held over the weekend. Spreads and commissions still apply, as listed for each instrument on the Tradable instruments page.
Are trading robots, EAs, scripts or APIs allowed?
No. Automated trading, EAs, scripts, API connections, autoclickers, macros and similar tools that place or manage trades without manual user action are prohibited.
Can I use copy trading or trade signals?
No. Copying or replicating anyone else’s trades is prohibited, and so is replicating trades across your own Trading Accounts (including mirror and reverse trades) or trading several of your accounts with the same strategy. So are signal services, coordinated group trading and pass-your-challenge services. Even a single identical trade across accounts can be assessed as copying.
Can I trade as part of a team?
No. Your account is for your personal use only. Trading in concert with other users is prohibited: coordinated or synchronized trading, sharing a strategy and trading it together, sharing access to an account, and having your account managed by anyone else (including a family member, acquaintance, business partner or professional manager).
Is hedging allowed?
No. Direct or indirect hedging is prohibited, in particular opposite positions on the same instrument, offsetting positions across your own accounts or with other users, and correlation hedging, meaning offsetting positions on different but reliably correlated instruments.
Is arbitrage allowed?
No. Arbitrage between platforms, data feeds, simulated and real markets, latency arbitrage and price-feed arbitrage are prohibited.
Is high-frequency trading or tick scalping allowed?
No. High-frequency trading and extremely short-term strategies are prohibited. The Terms specifically include tick scalping, i.e. repeatedly opening and closing positions within up to 10 seconds in a way that forms a coherent trading pattern.
Is grid trading allowed?
No. Grid trading is treated as a prohibited practice when multiple positions are opened at regular or pre-set price intervals without adequate risk management for the entire structure.
Is pyramid trading allowed?
Yes. Pyramiding into a profitable position is allowed only if all program limits and rules are fully respected, especially NOP, Maximum Daily Loss and Maximum Loss.
Can I use VPN, VPS, RDP or proxy?
Not to mask, automate or get around restrictions. Using a VPN, VPS, RDP, proxy, emulator or similar tool to mask your IP address, device, environment or location, to automate trading, or to get around identification or geographic restrictions is prohibited. TRONEXO may also treat their use as a breach where, in its assessment, it could compromise the integrity of the services or give you an unfair advantage. A breach may lead to account termination and loss of Payout eligibility. If you have a legitimate technical need, contact support before connecting.
Can I trade for a financial institution?
No. Users must not trade directly or indirectly for or on behalf of financial institutions such as brokers, banks, prop firms, investment firms, funds or liquidity providers.
What happens if I break a prohibited-practice rule?
Any breach is a serious breach of the Terms. Depending on its nature and severity, TRONEXO may issue a warning or restrict features, temporarily or immediately block the account, annul or correct trading results, suspend or refuse a Payout, refuse a Withdrawal, remove or withhold Wallet Credits connected with the breach, terminate the service or relationship without compensation, and ban future use of services temporarily or permanently. For deliberate, repeated, fraudulent or manipulative conduct, even the most severe measures can be applied without prior notice.
7. TRONEXO Trader, TRONEXO Account and Payouts
What does it mean to become a TRONEXO Trader?
After successful completion of One-phase or Two-phase Challenge, or after purchasing Instant Challenge, a user may enter the TRONEXO Trader regime and trade on a simulated TRONEXO Account with potential Payout eligibility. In every case this requires concluding the cooperation agreement and meeting any further activation conditions first.
What is a TRONEXO Account?
A TRONEXO Account is an account in the TRONEXO Trader regime. It remains a simulated trading account and is not an investment account or an account with real funds.
How is the funded account different from the Challenge account?
Both are simulated accounts. The Challenge account is used to complete the evaluation rules. The TRONEXO Account is used in the TRONEXO Trader regime after the cooperation agreement, where a Payout may become available if all conditions are met.
How do Payouts work?
A Payout is a performance reward based on simulated trading results in the TRONEXO Trader regime. It is not a share of real profit from real financial markets and is subject to the Terms, cooperation agreement, Wallet process and checks.
What is the profit split?
The standard split is 80% for the user and 20% for TRONEXO in the TRONEXO Trader regime.
When can I request my first Payout?
You can request your first Payout 14 days after your TRONEXO Account (funded account) is activated, provided you have completed at least 5 trading days — a trading day counts when you open at least one trade. Further Payouts are available every 14 days. For the Instant Challenge, at least 3 of those days must additionally be profitable — closed with a profit of at least 0.5% of the initial account balance — a fixed amount, e.g. always $500 on a $100,000 account. All Payouts are subject to the Consistency Rule, the cooperation agreement and standard checks.
What are the special Payout rules for Instant Challenge?
For Instant Challenge, you need at least 5 trading days, and you can request your first Payout no earlier than after at least 3 profitable trading days (each closed with a profit of at least 0.5% of the initial account balance). To request a Payout, your profit must also be at least 0.5% of the account size. The standard split is 80% for the user and 20% for TRONEXO, unless otherwise stated.
What is a profitable (0.5%) trading day for the Instant Challenge?
A profitable trading day for the Instant Challenge is a trading day (22:00–22:00 UTC) closed with a net profit of at least 0.5% of the initial account balance. The 0.5% threshold is a fixed dollar amount — it is always calculated from the initial balance, never from your current balance, and does not change during the lifetime of the account. Example: on a $100,000 Instant account, the threshold is always $500. A day closed with a profit of $500 or more counts as profitable; a day closed with $499 or less does not. At least 3 profitable trading days are required before you can request your first Payout.
What happens after a Payout?
The approved Payout is credited to your Wallet as Credits. To receive money, request a Withdrawal: it is a separate step, paid out only once its own checks are complete. Your TRONEXO Account stays active with the same virtual capital, and you keep trading under the same rules. On the One-phase and Instant Challenge, the account then resets to its starting values: the balance returns to the initial capital, and the Maximum Daily Loss and the trailing Maximum Loss are measured from it again, so the drawdown limit does not stay at the higher level you had reached. Further Payouts are available every 14 days, under the same conditions.
Is a Payout guaranteed?
No. Payout eligibility depends on meeting all conditions, respecting all trading rules, completing any required checks and receiving approval under the Wallet/Payout process.
Can TRONEXO pause or refuse a Payout?
Yes. Payouts may be paused for compliance checks, KYC/AML, technical issues, review of rule compliance or other conditions under the Terms. Rule breaches can lead to loss of current and future Payout rights.
What happens if I break a rule before requesting or receiving a Payout?
Breaking the rules can lead to loss of Payout eligibility, cancellation of trading results, removal of Wallet credits, account termination and a ban from future services.
Do I have to tax my income?
Users are responsible for identifying and fulfilling any tax, reporting or contribution duties related to Payouts or other Wallet rewards under the laws of their country. TRONEXO does not fulfill these duties for users.
8. Payments, refunds, Wallet and KYC/AML
What payment methods are available?
The currently available payment methods are always shown at checkout. Availability may differ by country. The final list of options for your order is displayed before payment confirmation.
In which currency can I pay?
Prices are listed in USD. If other currencies are offered and you choose one, the amount is converted from USD at TRONEXO’s exchange rate, and the converted amount is shown before you confirm the order. If you then pay in a different currency from the one you chose, the amount is converted at the exchange rate applicable at the time of the transaction, which may change the final amount. Any fees charged by your bank or payment provider are borne by you.
Are TRONEXO Challenge fees refundable?
Fees for TRONEXO Challenge are generally non-refundable, including if the user does not use the service, fails a phase, breaches rules, loses login details, breaches the cooperation agreement or fails to complete TRONEXO Trader. Exceptions may apply where required by law or if TRONEXO expressly decides to refund.
Can I withdraw from the contract after digital service access starts?
If you are a consumer and concluded the contract at a distance, you can withdraw from it within 14 days of its conclusion, unless the law provides otherwise. If you ask for the service to start before that period ends, TRONEXO starts it immediately after the contract is concluded and the fee is paid. If you then withdraw after the service has started but before it has been fully provided, you pay a proportionate part of the price for what was provided up to that point, where the legal conditions for this are met. If the service started early at your express request and you were informed of this before concluding the contract, your right to withdraw ends once the service has been fully provided. Where digital content is supplied separately as part of the services, the right to withdraw from the contract for that content may end as soon as its supply starts, but only if you expressly agreed to this in advance and acknowledged that you lose the right. Your rights for defective performance and your right to file a complaint are not affected.
What happens if I file a chargeback?
In case of any refund, return or cancellation of a payment you made, including a chargeback, TRONEXO may restrict access, suspend Wallet and hold Payouts until the issue is resolved.
What is Wallet?
Wallet is an internal record-keeping interface for Credits. It is not a payment account, e-wallet, bank account or regulated payment product.
What is a Credit?
A Credit is an internal accounting unit used to record a potential performance reward or other reward within TRONEXO services. One Credit corresponds to 1 USD for internal record purposes, but it is not money, e-money, a deposit or a financial instrument.
Can I transfer Credits to another user?
No. Credits recorded in Wallet are not transferable between users and cannot be used for payments or to settle obligations.
When are Credits exchanged for money?
Credits can be exchanged for a monetary payment only through a Withdrawal: you submit a Withdrawal request, and the payment is made only once TRONEXO approves the request and executes it through a supported method and currency. An approved Payout only credits Credits to your Wallet and does not by itself entitle you to a Withdrawal. The minimum Withdrawal is USD 100, and TRONEXO may charge a one-off administrative fee of USD 10 for each approved Withdrawal.
Is KYC or AML verification required?
Yes, before your first Withdrawal. KYC/AML verification is not required during the TRONEXO Challenge unless there is a specific reason. It becomes available when you enter TRONEXO Trader mode, that is when your TRONEXO Account is activated after you conclude the cooperation agreement (this applies to the Instant Challenge too), and you must complete it before your first Withdrawal is approved. Before processing a Withdrawal, TRONEXO may also require identity, source-of-funds, sanctions or jurisdiction checks, and may suspend or refuse the Withdrawal until the documents are provided and the checks are complete.
Can TRONEXO refuse service because of sanctions or restricted jurisdictions?
Yes. TRONEXO may refuse or restrict access for users from prohibited jurisdictions, sanctioned persons or users connected to financial crime or terrorism risks.
9. Affiliate program
What is the Tronexo Affiliate Program?
The Tronexo Affiliate Program allows partners, influencers, content creators, trading educators, communities, and website owners to promote Tronexo and earn commissions for referred users who purchase challenges or services through their unique affiliate link.
Do I need to be a professional trader to become an affiliate?
No. You do not need to be a professional trader. However, you must understand Tronexo’s basic rules, avoid misleading claims, and represent the platform accurately.
How do I apply?
You need an active TRONEXO User Account. Apply through the affiliate registration form. After approval, you are assigned a unique affiliate link or code through which you can promote Tronexo; promo assets are in the Media Kit.
Can more than one affiliate claim the same user?
No, the referral is assigned to the affiliate whose link or code was validly used according to Tronexo’s tracking system.
When am I entitled to an affiliate commission?
An affiliate commission is payable only when a person referred through your affiliate link or code places a valid and paid order for the TRONEXO Challenge service or another service that is eligible for affiliate commissions. Commissions are not credited to you as funds, but exclusively as internal Credits recorded in your Wallet. Commissions are credited to the participant’s Wallet after the referred User’s payment has been verified and compliance with the Affiliate Program rules has been checked.
How is the affiliate commission calculated?
The affiliate commission is a percentage of each completed, paid purchase made by a customer you referred. There are three tiers: Bronze 5%, Silver 10% and Gold 15%, based on your total referred sales volume. Refunded or cancelled orders do not count toward commissions or sales volume. Current tier thresholds: Affiliate Program.
Can a commission be cancelled or removed?
Yes. Your entitlement to a commission lapses, to the corresponding extent, if the referred User breaches the Terms and Conditions, the Fee is refunded, the order is cancelled, a chargeback occurs, the transaction is voided, fraudulent or abusive conduct is detected, or any other reason arises for cancelling or reducing the originally recorded transaction. If you breach the Affiliate Program rules yourself, you may lose your entitlement to commissions not yet credited or to Credits held in your Wallet, and Credits credited in connection with the breach may be removed from your Wallet.
What marketing conduct is prohibited?
Affiliate Program participants must not: • promote TRONEXO Services in a misleading, false, or unethical manner; • use paid advertising for the TRONEXO brand or its variants without the Provider’s consent; • abuse the affiliate link system, including by registering their own accounts through their own link; • use incentivized registrations; • breach legal regulations, fair marketing principles, or good morals; • share false information about the Services, business results, or Payouts; • present TRONEXO Services as an investment service, a brokerage service, capital management, trading with real funds, an investment opportunity, a means of capital appreciation, or a way of achieving a guaranteed profit; • make claims that could give the impression that a User is trading with the Provider’s capital, is receiving a share of profits from real financial markets, or that a Payout is an investment return; • make false, misleading, disproportionate, or unverified claims about the likelihood of success, the amount of potential rewards, how quickly a Payout can be achieved, trading results, the performance of other Users, or the nature of the Services; • use aggressive, coercive, unethical, or otherwise inappropriate promotion, particularly towards people who can reasonably be assumed to lack experience of financial markets or to be particularly vulnerable.
Can I use paid advertising to promote TRONEXO?
Paid advertising for the TRONEXO brand or its variants may only be used with the Provider’s consent.
Can the Provider change the Affiliate Program rules?
Yes. The Provider may amend the Affiliate Program rules, commission amounts, payment method, or participation conditions at any time, including without prior notice, if this is necessary due to technical, operational, or legal changes.
What claims are prohibited?
Affiliates must not make claims such as: • “Guaranteed funding” • “Guaranteed payout” • “Risk-free trading” • “Easy money” • “Anyone can pass” • “You will make $10,000 per month” • “No experience needed to earn” • “This is a guaranteed income” • “Tronexo is an investment opportunity” • “You cannot lose” • “Use this strategy and you will pass”
Do affiliates need to include a trading risk warning?
We strongly recommend it, especially when discussing trading, performance, challenges, strategies, or payouts. In any case, never present trading at TRONEXO as trading with real funds: it takes place in a simulated environment.
What happens to approved commissions if the Affiliate Program is terminated?
If the Affiliate Program is suspended or terminated, only those commissions that the Provider had duly recognized and approved by the time of termination, and for which there are no grounds for cancellation, reduction, deduction, or set-off under the Terms and Conditions, are credited to your Wallet as Credits. Withdrawing them follows the standard Withdrawal process.
How does Wallet Payout work?
Eligible affiliate commissions are automatically credited to your Wallet as Credits on a daily basis. Credits are not money and are not a payment instrument — an actual money payment occurs only after you submit a Payout request and it is approved. Once your Wallet balance reaches $100, you can submit a request. KYC/AML verification may be required before payment.
How many tiers of Affiliate Program do you offer?
We offer three tiers with different commission percentages, Bronze (5%), Silver (10%) and Gold (15%).
10. Learn From The Best and World Trading Championship
What is Learn From The Best?
Learn From The Best is an informational and educational service where selected users may share delayed access to trading orders, strategies and results with other users through the TRONEXO system.
Is Learn From The Best investment advice?
No. Learn From The Best is informational and educational only. It is not investment advice, portfolio management or another investment activity.
Who can become a Learn From The Best beneficiary?
A beneficiary may be a user who successfully completed a TRONEXO Challenge, signed a cooperation agreement, is ranked among successful traders and is invited by TRONEXO to participate.
How are Learn From The Best rewards paid?
Rewards are credited to the Wallet as Credits once TRONEXO has approved them, and the beneficiary may request their withdrawal through a Withdrawal request under the standard process.
What is the World Trading Championship?
World Trading Championship is a competition among users actively trading in the TRONEXO Trader regime. It evaluates simulated trading performance over an assessment period set by TRONEXO.
Can WTC rewards change?
Yes. The form and amount of WTC rewards, the categories and the calculation methodology may change. As a rule, a change applies only to assessment periods that start after it takes effect. The current rewards are published on the website, in the User Account, in the WTC rules or by other appropriate means. A WTC reward is granted only after the assessment period ends and TRONEXO has verified and finally approved the result; a position on the interim leaderboard gives no entitlement to it.
Can TRONEXO disqualify WTC results?
Yes. TRONEXO may verify, recalculate, correct or exclude WTC results. It may disqualify a user, including retrospectively, in particular for breaching the Terms or the WTC rules, using a prohibited trading practice, knowingly exploiting a technical error, coordinated or multi-account trading, providing false information, or failing to meet KYC/AML or other compliance requirements.
11. Support, complaints, privacy and legal questions
How long does complaint handling take?
TRONEXO handles complaints within 30 days of receipt unless a more complex case requires a different timeframe.
What if my Payout or Withdrawal complaint is accepted?
If a complaint about a Payout, a Withdrawal or Credits in your Wallet is found justified, TRONEXO takes appropriate remedial action, in particular a new internal assessment of your request, a correction of the records or restoring your ability to submit the request.
Can I ask for review if my account is suspended or cancelled?
If the account was suspended or cancelled because of suspected rule breach, the user may request review within 7 days of notice and provide reasons and evidence.
What personal data does TRONEXO process?
TRONEXO may process identification, contact, payment/order/Wallet data, simulated trading activity, technical data and other data needed for contract performance, security, AML, accounting and legal duties.
Can TRONEXO monitor trading activity and IP addresses?
Yes. TRONEXO may monitor access data, IP addresses, trading activity and related data for security, abuse prevention and compliance with the Terms.
Can I delete my user account?
Yes. Send the request to the support e-mail address listed on the TRONEXO website, or submit it through your User Account; it is treated as termination of the contract. Once the cancellation is confirmed, you can no longer use the services. If you have an active service (e.g. a running Challenge), the fee is not refunded and eligibility for continuation or Payouts ends. If there are Credits in your Wallet or a Payout or Withdrawal request is in progress, TRONEXO will warn you first and will close the account only after you confirm. When the closure is complete, all Credits that have not been withdrawn through a completed Withdrawal lapse without compensation, and any pending Payout or Withdrawal requests end. So withdraw any eligible Credits before you ask for the account to be closed. Account deletion is separate from erasure of personal data — some data must be retained for the period required by law (e.g. AML and accounting rules); details are in the Privacy Policy.
Can TRONEXO change the Terms?
Yes. TRONEXO may amend the Terms at any time. The current version with its effective date is always published on the website, and users are informed of material changes by e-mail, an in-account notification or another appropriate way, generally at least 7 days before they take effect. Changes needed because of new legislation, a decision of a public authority, a security risk, fraud prevention or a change of the trading platform or another partner may take effect sooner, and purely technical or drafting changes may be made without prior notice. If you disagree with the new Terms, you may request cancellation of your account, or stop using the services, before they take effect; continued use after the effective date constitutes acceptance.
What law applies to TRONEXO Terms?
The Terms and legal relationships between TRONEXO and the user are governed by the law of the Czech Republic. If you are a consumer living in another country, you keep the protection that the mandatory law of your country of habitual residence gives you.
How are disputes resolved?
The parties should first try to resolve disputes amicably. If no agreement is reached, disputes are decided by the competent courts of the Czech Republic. For users who are not consumers, the competent court is the one for the provider’s registered office. Consumers keep the right to go to the court that has jurisdiction under mandatory consumer-protection law, and may also turn to an out-of-court consumer dispute body, in the Czech Republic in particular the Czech Trade Inspection Authority (ČOI).